IS Support Engineer

Job purpose:Responsible for the installation; configuration; and connection issues for systems used internally by employees (hardware; software; license; and network) beside the testing servers and their maintenance (hardware and software).

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  Key accountabilities and decision ownership:Setup; install; and configure internal systems used by employees
• Setup user accounts and profiles on the network
• Provide support for ITWorx internal machines; hardware; software; and licenses.
• Support server datacentres internally; hardware; software; and virtualization and manage backups
• Support and maintain the internal network; hardware and machines network issues
• Support with issues in the Cisco phone
• Support with Microsoft Azure administration and implementation for users
• Troubleshoot all internal issues received through tickets and resolve them as needed

• 0-2 years of experience
• BS degree in Information Technology; Computer Science or relevant field
• Specific certifications or expertise:
• ITIL is preferred
• CCNA is preferred
• MCSA is preferred
• Certification in Microsoft; Cisco or similar technologies is preferred