ISP Resident Engineer - Karachi

Position: ISP Resident Engineer
Company: Cyber Internet Services (Pvt.) Limited (Cybernet)
Location: Karachi (Full-time | Onsite)
Department: Managed Services

Position Overview:

Cybernet is seeking a proactive and technically skilled ISP Resident Engineer to manage and optimize network operations. This role requires a dynamic individual who can collaborate with stakeholders, ensure seamless WAN link performance, and uphold high standards of service quality. If you have a passion for networking and a commitment to operational excellence, we’d love to hear from you!

Key Responsibilities:

Network Collaboration and Operations

· Partner with the bank’s Network team to align ISP services with organizational objectives.

· Act as the primary liaison for ISP-related matters, building strong relationships with stakeholders.

· Oversee the deployment and configuration of Wide Area Network (WAN) links, ensuring timely execution and accuracy.

Performance Monitoring and Issue Resolution

· Monitor and validate link performance, optimizing configurations to meet business and operational needs.

· Diagnose and resolve network issues, including WAN-related challenges, to ensure minimal downtime.

· Escalate critical issues to ISPs and other providers, ensuring prompt resolution with clear communication.

SLA Compliance and Reporting

· Track and ensure adherence to Service Level Agreements (SLAs), maintaining top-tier uptime and performance standards.

· Maintain detailed logs of incidents and resolutions to demonstrate SLA compliance.

· Provide stakeholders with periodic performance reports, presenting key metrics and actionable insights.

Documentation and Continuous Improvement

· Document and maintain comprehensive records of network configurations, incidents, and resolutions.

· Stay abreast of industry trends, emerging technologies, and best practices to enhance network operations.

Skills and Qualifications:

Educational Background

· Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, Information Technology, or a related field.

Experience

· 1-2 years of experience in network implementation or similar roles, preferably within an ISP environment.

Technical Proficiency

· Expertise in configuring and troubleshooting routers and switches.

· Strong knowledge of WAN technologies and protocols, including BGP, OSPF, and MPLS.

· Experience with network monitoring tools and security protocols.

Core Competencies

· Exceptional analytical and problem-solving skills.

· Strong communication and interpersonal abilities.

· Ability to work under pressure and manage multiple tasks efficiently.

How to Apply:

If you are ready to advance your career and make an impact, send your updated resume to careers@cyber.net.pk with the subject line “ISP Resident Engineer.”

Job Type: Full-time

Work Location: In person