IT Administrative Assistant

Job Title: Administrative Assistant – IT Help Desk

Location: Murray, UT

Department: Information Technology

Employment Type: Full-Time

FLSA Status: Non-Exempt

About Sizzling Platter

Sizzling Platter is a franchise growth platform operating more than 800 restaurants across the United States and Mexico. Founded in 1963, we’ve built a powerful platform focused on scaling category-leading brands in high-opportunity markets. Our Support Center, located in Murray, Utah, supports a growing team of more than 17,000 employees.

Our current restaurant brands include Red Robin Gourmet Burgers, Sizzler Steakhouse, Dunkin’, Wingstop, Little Caesars, Jersey Mike’s Subs, Jamba, and Cinnabon.

Our mission is to provide unparalleled experiences for our team members, guests, and brands while driving strong financial performance and becoming the world’s premier franchise growth platform.

Position Summary

Sizzling Platter is growing. We’re seeking a full-time Administrative Assistant to support our Murray, UT-based IT Help Desk. This entry-level position provides administrative and clerical support to the IT department while serving as a key point of coordination for internal technical support requests across our 17,000+ U.S. employees.

The ideal candidate is detail-oriented, organized, customer-focused, and eager to learn and grow within the IT field. No prior IT experience is required, but basic technical knowledge and strong communication skills are important.

Key Responsibilities

• Manage and administer the IT Help Desk, serving as the first point of contact via phone, email, and in-person requests.
• Create, assign, and dispatch trouble tickets to IT technicians, prioritizing urgent issues and managing technician schedules for optimal coverage.
• Facilitate user account setup and onboarding/offboarding processes in Active Directory, Office 365, and other systems.
• Assist the IT General Controls and Compliance Manager with audits and documentation supporting PCI compliance standards.
• Coordinate with the Inventory Manager to track hardware assets from procurement through decommissioning.
• Maintain filing systems, organize schedules, and develop administrative process improvements.
• Conduct basic statistical analysis to monitor department performance and identify trends.
• Partner with leadership to identify recurring ticket trends and help document Standard Operating Procedures (SOPs).
• Support IT-related projects from planning through completion.
• Coordinate with the IT Inventory Specialist to ship, receive, and track equipment.
• Complete additional assignments as directed.

Qualifications

• Ability to type at least 45 words per minute.
• Ability to work in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office and Microsoft Windows.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and prioritization abilities.
• High attention to detail.
• Ability to lift up to 25 pounds.
• Experience with Active Directory administration preferred.
• A+ or MCP certification a plus.
• Bilingual English/Spanish a plus.

Schedule

Monday through Friday

Pay

$18.00 – $21.00 per hour depending on experience

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) with company match
• Paid vacation and holidays
• Health savings account
• Employee assistance program
• Employee discount program

Physical Requirements

This role requires extended periods of sitting and computer work. Occasional lifting of up to 25 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

Sizzling Platter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note:

The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned, or the scope of the job may change based on business needs.