IT Applications Administrator

Job Summary:

In this role is responsible for monitoring and triaging issues across a wide variety of IT applications and technology platforms. Critical to this role is collaborating with cross-disciplinary teams, stakeholders, moving the business forward. It’s essential to have excellent attention to detail, be organized, work independently, and be part of a team.

Responsibilities:

• Monitor and triage issues across a wide variety of IT Applications and Technology Platforms including Infor M3 and Infor related applications, modules, and custom applications for errors.
  • Maintain and document correct Infor M3 and related product configurations on incidents down to functional area affected.
  • Document company systems and Infor functional analysis and resolution steps.
  • Update Freshservice Knowledge Base for future reference.
• Initiate information gathering calls with the originator/end user/affected user and update tickets in Freshservice.
• Immediately triage and respond to incoming tickets, move to personal queue or other queues.
• Maintain appropriate status on open Incidents and provide summarized notes on resolution steps.
• Escalate with Production Support teams if low priority issues are deemed severe.
• Follow Production Support Service Level Objectives, (SLOs).
• Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related applications, modules, and custom applications.
• Provide Production Support for company systems. This includes Infor M3 Infor related applications, modules, and custom applications. This may involve unplanned after-hours and weekend support.
• Initiate and expedite Knowledge Transfer Sessions with IT and Business functional groups.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• With proper training and experience, future duties of this role may include security administration, installation & upgrade of software, configuration of applications & systems.
• Oversee and/or participate in executing the design, development, and implementation of software and hardware solutions, systems, or products.
• Design, program, test, debug, implement, and document program logic.
• Organize data files and prepare flowcharts of data movement.
• Document procedures and operation methods. Prepare instructional material for users and complete user training.
• Analyze documents, files, and reports related to workflows.
• Analyze and develop solutions by evaluating specifications and creating workflow.

Knowledge, Skills, and Experience

• Bachelor’s degree in information technology, computer science or a related field is required.
• Minimum two years experience in related field.
• Previous experience with Infor M3 (Food & Beverage) a plus, but not required.
• Experience with Sage Software, AS/400 Applications, .Net Applications.
• Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and business applications.
• Experience with all phases of the SDLC.
• Ability to work in a fast-paced team environment while remaining flexible to understand both business and technical perspectives.
• Ability to effectively communicate with individuals on all levels throughout the organization.
• Excellent planning, time-management, organization, and prioritization skills.
• Ability to conduct research into systems issues and products as required and communicate ideas in both technical and user-friendly language.
• Familiar with standard Business & IT concepts, practices, and procedures. Willing to perform variety of tasks.
• Experience within manufacturing environments, specific to process manufacturing.
• Ability to work a low volume, rotating on-call schedule.
• Ability to travel on a periodic basis to other locations pending business needs.
• Working knowledge of applicable data privacy practices and laws.
• Strong written communication skills and knowledge to tailor messages to the appropriate audience.
• Capacity to develop strong working relationships
• Ability to relay information clearly and efficiently, both orally and in writing
• Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
• Proficient with Microsoft Office applications
• Experience working in a collaborative team atmosphere and also being an individual contributor with individual projects, deadlines, and accountabilities
• Ability to handle multiple priorities and competing priorities with a high degree of flexibility in a constantly fast- evolving environment while meeting deadlines and deliverables
• Critical thinking skills, including logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Additional Skills, Experience, and/or Requirements

• Excellent interpersonal and collaborative skills, with a professional demeanor and the ability to interact with all levels of management, colleagues, and vendors
• Experience using SEO principles to maximize copy’s reach
• Demonstrate intellectual curiosity and desire to learn
• Ability to adapt to modification and changes to project plans and/or marketing plans, demonstrating flexibility to implement new strategies, content, and/or methodologies to accommodate changes.
• Embraces the values of quality, integrity, and mutual success through teamwork.
• Driven, self-motivated, and always looking for ways to improve current marketing efforts

• Privately held, family-owned (three generations) business which operates with a mentality of what should be done versus share holder requirements.
• Excellent health and welfare benefits including but not limited to medical, dental, vision, disability, and a variety of voluntary benefit options.
• 401(k) benefits with annual company match for eligible employees.
• Professional and personal development programs including Career and Learning Paths providing opportunities for advancement.