IT Assistant

We are looking for a motivated and technically skilled IT Assistant to join our team. The ideal candidate must have prior experience working in a retail environment and will be responsible for providing technical support, troubleshooting system and networking issues, monitoring CCTV, and verifying product returns. This role offers an excellent opportunity to gain hands-on experience and build a solid foundation in IT support.

Key Responsibilities:

• Provide first-level IT support to employees via in-person, email, and phone communication for system hardware, software, and networking issues.
• Install, configure, and maintain computer systems, software, POS systems, and network equipment.
• Perform regular system checks to identify and resolve potential issues.
• Monitor CCTV footage for employee activity, product return verification, and detection of suspicious behavior.
• Investigate and report suspicious activity in collaboration with relevant teams.
• Verify product returns by cross-checking system data and performing inspections in line with company policies.
• Document technical issues, troubleshooting steps, and resolutions in a ticketing system.
• Escalate unresolved issues to the senior IT team when necessary.
• Assist in implementing IT policies, procedures, and guidelines.
• Stay updated with the latest IT trends and security practices.

Qualifications & Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Minimum 2 years of IT support experience in a retail firm (mandatory requirement).
• Strong knowledge of networking (TCP/IP, DNS, DHCP, VPN).
• Experience with POS/ERP systems (preferred).
• Good understanding of system hardware and software troubleshooting.
• Ability to analyze and interpret CCTV footage for reporting and security purposes.
• Strong communication skills to explain technical concepts to non-technical staff.
• Excellent problem-solving skills with attention to detail.
• Ability to work independently as well as part of a team.
• Basic knowledge of information security principles.

Location: Badar Commercial

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person