IT Assistant

This role demands a hands-on, proactive technician with strong multi-domain expertise, capable of supporting a dynamic real estate and enterprise IT environment. The ideal candidate must be technically versatile, pressure-resilient, and committed to operational excellence.

Networking & Infrastructure

· Full structured cabling: termination, patching, testing, dressing, and server rack arrangements

· Strong knowledge of switching, routing, VLAN, VPN, WAN, LAN, subnetting, IP addressing (IPv4 & IPv6), remote desktop

· Wireless Access Point (AP) configuration, deployment, and troubleshooting

· Fiber cabling (single/multi-mode), SFP module handling, and PoE switch management

· Network services: FTP, SMB, printer sharing, and file access protocols

· Ability to document and maintain cable layouts and network topology

Hardware & Operating Systems

· Installation and upgrade of Windows OS (Windows 7 and above) and Windows Server (2008 and above)

· Hardware diagnostics, upgrades, and issue resolution across desktops, laptops, and peripherals

· BIOS/UEFI configuration, driver updates, and performance tuning

· Printer and scanner setup, sharing, and troubleshooting,

· UPS management (replacing Battery, troubleshooting)

Access Control & ELV Systems

· Installation and configuration of door access systems and biometric machines

· Strong understanding of ELV systems (Access Control, CCTV, cabling, power integration)

· Coordination with tenants for access control and wireless AP management

CCTV & Surveillance

· Installation and configuration of NVRs, IP cameras, and ANPR systems

· Experience with camera placement, retention settings, remote access, and failover design

· Troubleshooting and coordination with tenants for CCTV issues

Server & Domain Management

· Active Directory (AD), DHCP, DNS, FTP, and domain controller setup

· Azure hybrid environment experience (identity sync, cloud backup, policy management)

· Basic PowerShell scripting for automation and reporting

· Physical and virtual servers (Hyper-V/VMware)

Microsoft 365 & Productivity Tools

· Proficiency in Microsoft 365 suite: Outlook, SharePoint, OneDrive, MS Forms, Power Automate, Excel, Word

· Cloud sync and collaboration support for office users

· License management and user provisioning

Security & Risk Management

· ESET Endpoint Security: deployment, policy configuration, and centralized management

· Risk identification and mitigation across endpoints and network assets

· Power management and UPS monitoring for critical systems

Asset & Backup Management

· IT asset lifecycle tracking: tagging, inventory, disposal

· Backup scheduling: daily, weekly, monthly (local NAS and cloud platforms)

· Restoration testing and documentation of backup procedures

IP Telephony & Communication

· Installation, configuration, and troubleshooting of IP phones

· Familiarity with VoIP protocols and basic PBX systems

Coordination & Support

· Liaise with developers (Adler, Elixir) for system integration and technical alignment

· Create and manage support tickets for internal and external issues

· Provide onboarding and technical training for new employees

· Coordinate with tenants for IT-related support across real estate sites

· Assist our security guard who working with Patrolling and ID scanners

· Coordinate with ISP providers

· Assist our staffs

Behavioural & Operational Expectations

· Proactive mindset: anticipates issues, escalates early, and follows through

· Pressure ready: thrives in fast-paced environments and urgent deployments

· Ownership driven: no task too small, no delay acceptable

· Team player: collaborates across departments, respects timelines, and communicates clearly

· Documentation-focused: maintains logs, SOPs, and escalation records for transparency

Job Types: Full-time, Permanent

Pay: From QAR1.00 per month

Application Question(s):

• Can you describe your experience with setting up and troubleshooting network infrastructure, including cabling, switching, and routing? Please provide specific examples of tasks you have performed related to VLANs, VPNs, or wireless access points.
• What is your process for diagnosing and resolving hardware issues on desktop and laptop systems? Can you give an example of a challenging issue you faced and how you resolved it?
• How familiar are you with managing ELV systems and access control setups? Could you explain your experience with installing and configuring biometric systems or coordinating with tenants for access-related tasks?
• Have you ever installed or configured IP cameras and NVRs? Please describe the steps you took and any challenges you encountered during the installation process.
• Can you discuss your experience with the Microsoft 365 suite and how you have supported office users with cloud collaboration tools? What strategies do you use for license management and user provisioning?
• This role requires a proactive mindset and ability to thrive under pressure. Can you share an example of a time you anticipated a technical issue and took steps to resolve it before it escalated? How do you prioritize multiple tasks in a fast-paced environment?
• What is your expected Salary?
• If selected for the position, how soon you can join us?