IT Assistant

About ACT:

Aiming Change for Tomorrow (ACT) International is a humanitarian and development organization dedicated to improving the lives of vulnerable and marginalized communities through sustainable development, emergency response, and social protection programmes. ACT works closely with institutional donors, government authorities, and corporate partners to deliver transparent, accountable, and high-impact interventions across Pakistan.

Role Purpose:

• Manage and support the organization's IT systems, infrastructure, and electronic data operations
• Plan, organize, and evaluate IT operations to ensure smooth and efficient technology performance
• Design, implement, and coordinate systems, policies, and procedures across departments
• Ensure the security of data, network access, and backup systems
• Maintain and support MIS portals and assist in MIS-related tasks and reporting
• Provide technical support and troubleshooting for hardware, software, and network issues

Job Description:

• Plan, design, and maintain network infrastructure including LAN/WAN, switches, firewalls, and wireless access points
• Ensure regular data and server backups and maintain data integrity and security
• Provide technical support to end users for hardware, software, and connectivity issues
• Maintain, update, and enhance existing MIS portals based on user and operational requirements
• Generate, analyze, and distribute MIS reports to management and relevant departments
• Coordinate with vendors for IT procurement, repairs, and technical services
• Maintain an inventory of IT assets and document IT procedures, configurations, and issue resolutions
• Support cross-departmental IT needs and assist in IT-related projects and budget monitoring