IT Assistant Manager

Join immediately

Key Responsibilities

• Manage, monitor, and maintain core hospitality and corporate systems, ensuring reliability, performance, and security.
• Act as a systems supervisor to ensure staff especially HODs and Managers fully utilize the available functions and features.
• Provide training, guidance, and support to improve system adoption and usage.
• Maintain documentation of system architecture, procedures, and best practices.
• Identify opportunities to embed AI tools and automation across departments to improve workflows, reporting, and decision-making.
• Implement and manage AI-driven solutions, including ChatGPT, LLM-based tools, and AI agents.
• Partner with stakeholders to design and deploy practical AI applications in hospitality and real estate operations.
• Oversee and guide the IT support team (currently 2 IT Assistants) responsible for day-to-day network operations, troubleshooting, and maintenance.
• Ensure best practices in the design, configuration, and monitoring of LAN, WAN, WLAN, and firewall systems.
• Provide direction and escalation support for complex issues, while empowering the team to execute operational tasks.
• Maintain high standards of network performance, security, and reliability across all properties.
• Review and validate network documentation, procedures, and incident reports prepared by the team.
• Ensure all systems adhere to industry standards and regulatory requirements.

• Oversee the installation and maintenance of high-density Wi-Fi solutions, ensuring robust and seamless internet access for guests and staff.

• Collaborate with vendors and internal teams to integrate and support hotel-specific systems, including Property Management Systems (Opera Cloud PMS), Point of Sale (POS)(Symphony Cloud) systems, and other hospitality applications (FMC Material Control).

• Configure and manage firewalls to protect network integrity, implementing security policies to safeguard sensitive data and prevent unauthorized access.

• Utilize network monitoring tools to proactively identify and resolve issues, ensuring minimal downtime and optimal performance.

• Maintain comprehensive network documentation, including configurations, procedures, and incident reports.

• Ensure all network systems adhere to industry standards and regulatory requirements, implementing best practices for network security and performance.

Job Type: Full-time