IT Associate

Job Overview
Our law firm is seeking a dependable and tech-savvy IT Associate to support daily operations and maintain the firm’s technology infrastructure. This role is ideal for a detail-oriented professional who enjoys problem-solving, improving systems, and helping a small team work more efficiently through technology.

You’ll work closely with attorneys, paralegals, and administrative staff to support our cloud-based tools, communication systems, and data management processes.

Duties

• Provide day-to-day technical support for firm staff, including troubleshooting software, hardware, and connectivity issues.
• Manage and maintain accounts, permissions, and configurations within platforms such as Microsoft 365, Lawmatics, RingCentral, and other cloud applications.
• Configure and maintain domain settings, subdomains, and portal access (e.g., via Cloudflare or website management tools).
• Configure and maintain domain settings and subdomains (via Cloudflare).
• Maintain and update internal documentation and system records.
• Assist with cybersecurity best practices, including account security, MFA, and access management.
• Coordinate with vendors and external service providers for specialized IT or software support.
• Conduct analysis of IT infrastructure to identify areas for improvement.
• Provide clear, professional assistance to team members at all levels of technical ability.
• Oversee ongoing maintenance, updates, and technical performance of company websites.
• Assist with website development initiatives, including portal configuration, content updates, development of new websites, and coordination with other web developers as needed.

Qualifications

• Strong working knowledge of Microsoft 365 (Outlook, SharePoint, Teams, OneDrive) and general cloud computing tools.
• Familiarity with web-based platforms and configuration (e.g., domain management, DNS, or portal setups).
• Experience with CRM or workflow software such as Lawmatics, Clio, or similar systems is a plus.
• Understanding of VoIP phone systems (RingCentral or similar).
• Basic familiarity with website management, including hosting dashboards, CMS updates, or DNS configuration.
• Excellent problem-solving, communication, and organizational skills.
• Ability to manage multiple tasks, meet deadlines, and maintain confidentiality in a professional environment.
• Prior experience providing IT support in a small business or professional services setting preferred.

Why Join Us

This position offers the opportunity to work in a close-knit, collaborative firm environment where your technical skills directly support legal professionals and improve firm operations. You’ll gain hands-on experience across a wide range of systems and play a key role in shaping how technology supports our firm’s growth.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Work Location: In person