IT Business Analyst

Position Summary

The IT Business Analyst is responsible for analyzing, designing, and optimizing business processes within a manufacturing environment, with a primary focus on Microsoft Dynamics 365 Business Central. This role serves as a liaison between business stakeholders and technical teams to ensure system solutions align with operational needs, improve efficiency, and support strategic goals. The IT Business Analyst plays a key role in ERP configuration, reporting, integrations, and continuous improvement initiatives related to manufacturing, supply chain, finance, and operations.

Essential Functions

• Acts as the primary Business Central functional expert for manufacturing-related processes.
• Gathers, documents, and analyzes business requirements from manufacturing, supply chain, finance, and operations teams.
• Translates business requirements into functional specifications for configuration, development, and integrations.
• Configures and supports Microsoft Dynamics 365 Business Central modules including manufacturing, inventory, production planning, purchasing, and finance.
• Collaborates with developers, vendors, and internal IT staff on system enhancements, upgrades, and issue resolution.
• Supports ERP integrations with third-party manufacturing, shipping, reporting, and automation systems.
• Develops and maintains process documentation, workflows, and standard operating procedures.
• Assists with system testing, user acceptance testing (UAT), and deployment activities.
• Provides user training, documentation, and post-implementation support.
• Analyzes data and creates reports and dashboards to support operational and management decision-making.
• Identifies opportunities for process improvement, automation, and system optimization.
• Ensures system changes follow best practices for security, controls, and data integrity.
• Supports ERP upgrade planning and execution.
• Perform additional duties as assigned.

Knowledge, Skills and Abilities

• Strong functional knowledge of Microsoft Dynamics 365 Business Central
• Experience supporting ERP systems in a manufacturing environment
• Understanding of manufacturing processes such as BOMs, routings, MRP, production orders, and inventory management
• Knowledge of finance and accounting processes within an ERP system
• Ability to analyze complex business processes and translate them into system solutions
• Experience with ERP reporting, data analysis, and Excel
• Familiarity with integrations, APIs, and third-party add-ons
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to work across departments
• Ability to manage multiple priorities and projects simultaneously
• Ability to communicate technical concepts to non-technical users

Education and Experience

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field preferred.
• Three (3) or more years of experience as a Business Analyst or ERP Analyst preferred.
• Hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV required.
• Manufacturing industry experience strongly preferred.
• Equivalent combination of education and experience may be considered.

Physical Demands / Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands for typing, and communicate verbally. The employee may occasionally be required to stand, walk, or visit production areas.

The work environment is primarily an office setting with moderate noise levels, with occasional exposure to manufacturing or warehouse environments.

Pay: $87,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person