IT Business Analyst - 60019128

Job Responsibilities

• Assist with the administration and management of endpoint user software licensing for Admin and managed customers as assigned. Allocate and track license consumption by agency. Assist with reports creation as requested by team members and management.
• Ensure customers are accurately billed and reported for consumed services. Assist with creation, tracking, and reporting of all endpoint quotes and billing actions. Ensure endpoint business operations and reporting remain current and accurate.
• Perform as project liaison between customer and Enterprise Support Services, involve project management team when number of project systems/users exceed threshold or project complexity requires one. Perform customer coordination and communication for workstation deployments, refreshes, and sanitizations.
• Assist with vendor licensing to ensure products and services meet established state standards in scope of endpoint computing. Ensure that vendor portals are accurate and up to date for customer consumption.
• This position is considered essential to maintain continuity of operations within the Enterprise Support Services group while providing the necessary support for DTO and its customers. May be requested to serve on committees, project teams, or other augmented duties as necessary

Minimum and Additional Requirements

• A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may substitute for the required work experience.
• At least three (3) years of relevant IT experience.

• Moderate knowledge of capabilities and intricacies of information systems.
• Knowledge of information technology equipment and procedures.
• Knowledge of production schedules and information technology uses.
• Ability to establish and maintain effective working relationships with techs and end customers.
• Ability to plan, organize and review the work of administrative and technical staff.
• Ability to develop and implement administrative policies and procedures and evaluate their effectiveness.
• Ability to analyze data and provide solutions to complex problems.
• Ability to prepare technical and user-friendly reports in a clear and concise manner.
• Ability to establish working relationships with committee members, users and vendors.
• Ability to communicate effectively.
• CJIS certification is required.
• Position may require employee to work evenings and weekends.
• Position requires frequent stooping and/or bending.
• Position requires frequent lifting: 50lbs.
• Position may be required to report to work during emergency situations.
• Will be required to carry a mobile communications device(s) and will be expected to respond, when on call, within one (1) hour from initial contact.

Additional Comments

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.