IT Business Analyst II

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

Business Analyst II - IT are responsible for working with the agile team and the Product Owner to define and document acceptance criteria with little to no oversight and exhibit a mastery of their functional area subject matter expertise and analytical skillset. They ensure the solutions delivered are of high quality by collaborating with their agile team members and by leveraging/using appropriate elicitation/documentation practices for the team. They are active team members who are able to accurately estimate work required to deliver software features. They use innovative and critical thinking skills applied to business process and needs to ensure digital solutions meet business value.

Job Specifications

• Bachelor’s Degree preferred, or equivalent experience
• Has 4+ years’ experience working as part of an agile team
• Passionate about the business direction, priorities, results, and customer experience.
• Clearly demonstrates analytical and critical thinking abilities
• Takes a logical, analytical approach to problem solving and pays close attention to detail
• Experience with Agile Development Methodologies
• Self-motivated and results oriented
• Demonstrates good oral and written communication skills.
• Strong written communication skills to document and communication requirements
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
• Able to solve complex business problems and drive customer experience and operational efficiency objectives
• Takes an innovative approach to problem solving
• IIBA certifications are a plus

Duties and Responsibilities

• Maintain a holistic understanding of the IT Delivery roadmap and ensure alignment with backlog tools, enabling automated roadmaps, metrics, and status reporting.

• Ensure product or adoption KPIs are measurable and integrated into development activities from the outset.

• Use client personas to refine work items and ensure shared understanding of client needs across the Agile Team.

• Preserve the integrity and intent of work items during breakdown and refinement, identifying potential gaps or descoping risks.

• Ensure backlog items are complete, meet the definition of ready/done, and include current, accurate, and actionable information for effective prioritization and reporting.

• Capture both functional and non-functional requirements with appropriate documentation in the product backlog.

• Identify and analyze data sources relevant to impacted processes; represent requirements using tools like process maps or spreadsheets, ensuring traceability.

• Promote and model best practices in Agile methodology, customer journey mapping, and product execution frameworks.

• Continuously improve tools and techniques within the Business Analysis (BA) discipline.

• Mentor peers on business analysis practices and keep the team informed of industry and technology trends relevant to our work.

• Support change control and documentation during production deployment and transition to support teams.

• Elicit requirements using techniques like personas, story maps, and user stories; collaborate with Product Owners to define and elaborate backlog items, including clear acceptance criteria.

• Lead story decomposition and process mapping to support agile planning and just-in-time delivery.

• Work with Product Owners and the Agile team to manage and groom the backlog, define sprint deliverables, and ensure alignment post sprint planning.

• Review acceptance criteria with engineers and testers to confirm testability and support automation.

• Coordinate and sometimes execute acceptance testing with business partners and the Agile team.

• Collaborate with UX teams to incorporate user needs into backlog items and ensure excellent user experience design.

• Evaluate and configure third-party or cloud-based solutions, including page layouts, workflows, reporting, and dashboards.

• Support internal testing by documenting results, tracking defects, and troubleshooting issues as needed.

• Actively engage in solution design discussions, bringing technical acumen to the table and ensuring features meet or exceed expectations.

• Keep the team informed of project progress by updating ALM tools and participating in daily stand-ups to communicate completed work, upcoming tasks, and any impediments.

#LI-TO1

~IN1

#LI-MULTI

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$80,630.00-$165,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum