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IT Business Systems Analyst

The Business Systems Analyst will support the Infectious Disease clinics at Adult Specialty Care with data management and reporting needs while also assisting with desktop support functions. This role is responsible for collecting, cleaning, and analyzing program and clinical data to ensure compliance with reporting requirements (e.g., Ryan White, HRSA, NCDHHS and other funders). In addition, the position provides first-level technical support to staff, including troubleshooting computer hardware, software, and connectivity issues.

Data Management & Analysis 70%

Assist/serve as backup for the Information Technology Analyst in serving as the clinical administrator for CAREWare.
Collect, validate, and enter client- and program-level data into CAREWare, EMR systems, and other reporting databases.
Perform routine data quality checks to ensure accuracy, completeness, and compliance with Ryan White and HIV program standards.
Research discrepancies to determine source of data issues.
Use SQL to extract information from Epic and perform analysis to understand data discrepancies.
Generate reports and dashboards to support program evaluation, grant reporting, and quality improvement initiatives.
Assist in monitoring patient-level outcomes (e.g., viral load suppression, retention in care) and flagging discrepancies for follow-up.
Maintain knowledge of how the clinic workflows by various clinic teams (case management, referral, community health works, nurses, and providers) documentation in Epic feed into CAREWare.
Maintain knowledge of the services related to the various grants and discern the method for entering the information.
Maintain data dictionaries, documentation, and standard operating procedures for data processes.
Other duties as assigned (such as data entry as needed)

Desktop Support & IT Assistance 30%

Provide first-level technical support for clinic staff, including troubleshooting hardware, software, printer/network issues and all electronic devices (iphones, ipads, etc.).
Assist with account setup, password resets, and access permissions for internal systems.
Support staff with data entry processes, Excel, and reporting tools.
Escalate more complex technical issues to the IT lead or external vendors when needed.
Maintain an inventory of IT equipment and support routine updates/patches.
Update the department’s phone and fax directory
Other duties as assigned

At-Will appointment.

Contingent Upon the Availability of Funds.

Minimum Education/Experience

Bachelor’s degree or equivalent combination of education and experience.

License or Certification Required by Statute or Regulation

None

Preferred Experience, Skills, Training/Education

Proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, data cleaning).
Experience with databases (SQL Server, Oracle, CAREWare, EMRs, or SQL Knowledge preferred but not required).
Strong analytical, organizational, and problem-solving skills.
Familiarity with HIV care and Ryan White program reporting (preferred but not required).
Ability to provide courteous and effective technical support to non-technical staff.

Special Instructions to Applicant

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. In addition to submitting a candidate profile online, please submit online the required applicant documents:

Curriculum Vitae
Letter of Interest
List of Three References (noting contact information)

At the time of employment two to three original letters of reference, official transcripts, a criminal background check, and proper documentation of identity and employability are required. Please be aware, an automatic e-mail may be sent to the individuals entered by the applicant in the References section of the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement.

Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Job Open Date

02/18/2026

Open Until Filled

Yes

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.

Initial Screening Begins

03/04/2026

Rank Level

Quick Link for Direct Access to Posting

https://ecu.peopleadmin.com/postings/91630

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

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