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IT Client Support Specialist
Special Instructions
Nicholls State University adheres to the equal opportunity provisions of federal civil rights laws and regulations that are applicable to this agency. Therefore, no one will be discriminated against on the basis of race, color, national origin (Title VI of the Civil Rights Act of 1964); sex (Title IX of the Educational Amendments of 1972); disability (Section 504 of the Rehabilitation Act of 1973; or age (Age Discrimination Act of 1975) in attaining educational goals and objectives and in the administration of personnel policies and procedures. Anyone with questions regarding this policy may contact Alison Hadaway, SHRM-CP, Director of Human Resources at 985-448-4041 / alison.hadaway@nicholls.edu / P.O. Box 2105, Thibodaux, LA 70310. For anyone needing ADA Accommodations, please contact Carolyn Kern, Interim Director of Environmental Health & Safety at 985-448-4782 / carolyn.kern@nicholls.edu
Position Details
- Excellent broad knowledge and experience with information technology generally, and more specifically with client computing devices
- Ability to handle multiple priorities in a highly dynamic and fast paced environment
- Strong analytical, systems thinking, and problem-solving skills
- Excellent interpersonal, written, and oral communication skills and the ability to communicate effectively with both highly technical and non-technical audiences
- Working technical knowledge of desktop and mobile computing operating systems
- Experience supporting desktop and mobile computing devices of all types
- Ability to thoroughly document IT systems, processes and controls
- Possess professional attitude and strong work ethic
- Able to work independently or as part of a team
- Experience supporting Dell OptiPlex desktops, Dell Latitude notebooks, Microsoft Surface tablets, and various mobile client computing devices.
- Strong understanding of the higher education environment, including IT systems and business processes in academic and administrative functions.
- Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or to any number of elements
- Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds, but rarely moving more than 25 to 70 pounds
- Must be available to occasionally provide system maintenance or end-user support outside of normal business hours
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
- Resume/CV
- Cover Letter
- Names and Contact Information for a Minimum of THREE References
- Letter of Reference 1
- Letter of Reference 2
- Letter of Reference 3
- Copy of Transcript
- Other Document
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