IT Coordinator

Core Duties

• Perform monthly IT maintenance activities across systems and networks
• Monitor daily IT operations to ensure smooth running of systems for staff and guests
• Identify IT risks and issues, escalating them to the Assistant IT Manager when necessary
• Carry out troubleshooting, repairs, and data backup/restoration as needed
• Manage system backups, archiving, and secure transfer of records
• Install and configure hardware and software according to hotel and Accor standards
• Track system and network performance, addressing issues proactively
• Participate in Accor s regional eLearning platform for IT skill enhancement
• Research new IT solutions, upgrades, and enhancements for system improvements
• Provide timely support to users while maintaining guest-focused service