IT Customer Support Analyst - NOC Specialist

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807






Department:

1709 IT Service Desk

Scheduled Weekly Hours:

40

Hours:

8:00 AM to 5:00 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces by Newsweek .
• Recognized as a Greatest Workplace for Women in both 2023 and 2024.
• Listed as one of the Greatest Workplaces for Diversity in 2024.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Ranked among the Best Employers by State for Missouri.
• Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

• Medical, Vision, Dental, Retirement Plan with employer match, and many more!

Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents. Education Preferred: Associates degree in Computer Science, Information Technology, a related field. Experience Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field. Skills • Proficiency in a wider range of technologies, including networking, hardware, and more advanced software. • Ability to analyze and resolve complex technical issues, often involving multiple systems. • Builds and maintains positive relationships with end users by providing exceptional customer service. • Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation. Licensure/Certification/Registration N/A