IT Desktop Support Engineer

Responsibilities

• Provide first-line technical support to users with hardware and software issues.
• Diagnose and troubleshoot desktop and system problems in a timely manner.
• Install, configure, and upgrade desktops, laptops, and related hardware.
• Manage and maintain user accounts within Active Directory environments.
• Assist with the deployment and maintenance of software and updates.
• Coordinate with the IT team for network troubleshooting and server issues.
• Document support processes and maintain accurate support records and logs.
• Provide training and guidance to users on IT processes and procedures.
• Perform regular system backups and data recovery operations when necessary.
• Ensure compliance with company policies and IT security standards.
• Monitor system performance and make recommendations for improvements.
• Assist in the planning and execution of large-scale IT projects and upgrades.

Requirements

• Bachelor's degree in Computer Science or related field is preferred.
• At least two years of experience in a desktop support role is required.
• Strong knowledge of Windows and Mac operating systems is essential.
• Proficiency with Active Directory and common network protocols is needed.
• Excellent verbal and written communication skills are necessary.
• Ability to troubleshoot and resolve technical issues efficiently is required.
• Familiarity with remote support tools and VPN technologies is advantageous.