IT Documentation Specialist

Employment Type: Full-time
Location: Relocation Required for this for Doha, Qatar

Key Responsibilities1. Technical Documentation Development

• Create, review, and maintain high-quality IT documentation, including system architecture diagrams, Standard Operating Procedures (SOPs), installation/configuration guides, troubleshooting manuals, and administration references.
• Translate complex technical content into clear, structured documentation suitable for both technical and non-technical audiences.
• Collaborate closely with infrastructure, applications, security, and support teams to ensure documentation accuracy and completeness.

2. Governance and Compliance Alignment

• Ensure documentation aligns with CRA’s internal IT governance policies and external standards (e.g., ISO 27001, ISO 20000, NDCP, NIA).
• Track and manage document versions, approvals, and publication status through centralized repositories.
• Maintain compliance with document control requirements, including access management, archival, and retention policies.

3. Knowledge Base and User Manuals

• Develop and publish internal knowledge base articles, FAQs, user training materials, and quick-reference guides for IT tools and platforms.
• Support self-service enablement by ensuring the service desk and end-users have access to up-to-date knowledge content.
• Collaborate with functional analysts and training coordinators to produce system and process training materials.

4. Document Repository and Tools Management

• Maintain documentation repositories (e.g., SharePoint, Confluence, or equivalent DMS) and ensure logical organization, tagging, and searchability.
• Enforce metadata standards, naming conventions, and access roles.
• Monitor document usage, relevancy, and feedback to optimize content value.

5. Project and Change Documentation Support

• Prepare documentation packages for project onboarding, infrastructure rollout, and application deployments.
• Support change management documentation, including change records, rollback plans, and release notes.
• Document lessons learned, post-implementation reviews, and audit trail materials for completed initiatives.

6. Collaboration and Communication

• Coordinate with SMEs, architects, system owners, and compliance officers to gather input and validate technical accuracy.
• Ensure timely updates to documentation based on infrastructure or system changes.
• Participate in audits and assessments as the documentation focal point for IT.

Preferred CertificationsDocumentation & Standards

• Certified Technical Writer (Society for Technical Communication or equivalent)
• IT Documentation Specialist Certificate (e.g., CompTIA CTT+, TC Certification) – optional

Complementary Certifications

• ITIL® Foundation Certification (for service documentation and change tracking)
• ISO 27001 Awareness / Practitioner (for alignment with security documentation)
• Proficiency in tools such as Microsoft Word, Visio, SharePoint, Confluence, Adobe Acrobat, and diagramming platforms like Lucidchart or Draw.io

Job Type: Full-time

Work Location: In person