IT Engineer

📍 On-Site | Full-Time

NovaTech Automation is looking for a skilled and detail-oriented IT Engineer to join our team. In this hands-on role, you'll keep our systems and networks running smoothly across multiple locations — supporting the people and infrastructure that power our work in the electric power industry.

What You'll Do

Cisco Networking

• Configure, deploy, and maintain Cisco network switches in line with our security and organizational standards
• Monitor network performance and proactively resolve issues to minimize downtime
• Manage network segmentation, VLANs, and access control lists (ACLs)
• Perform firmware upgrades, patch management, and configuration backups for network devices
• Work with operations and engineering teams to support network connectivity for critical infrastructure systems
  
  

Help Desk Support – Hardware & Software

• Serve as a primary point of contact for end-user hardware and software support, troubleshooting and resolving issues in a timely manner
• Install, configure, and maintain workstations, laptops, peripherals, and software
• Manage software licensing, application deployment, and updates
• Maintain accurate records in the IT ticketing system, including support tickets, asset inventory, and resolution documentation
• Provide on-site technical assistance and coordinate with vendors for repairs or replacements as needed
  
  

Linux Environment Support for Engineering

• Provide technical support to engineering teams working in Linux-based environments, including installation, configuration, and troubleshooting
• Manage user accounts, permissions, and file systems on Linux servers and workstations
• Support engineering-specific tools and workflows running on Linux platforms
• Perform system monitoring, log analysis, and performance tuning
• Assist with scripting and automation to improve operational efficiency
  
  

IT Security

• Monitor systems and networks for security threats, anomalies, and vulnerabilities
• Implement and enforce IT security policies, including endpoint protection, patch management, access controls, and password standards
• Conduct periodic security assessments and vulnerability scans, and coordinate remediation efforts
• Support compliance requirements for critical infrastructure environments
• Help promote security awareness and provide guidance to end users on safe computing practices
  
  

What You Bring

• Associate's or Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field — Required
• 3+ years of experience in IT support or systems administration, with a background in networking and end-user support — Required
• Hands-on experience configuring and maintaining Cisco network equipment — Required
• Familiarity with IT security concepts, tools, and best practices in an enterprise or industrial environment — Required
• Experience with Hyper-V and Microsoft Active Directory — Required
• Experience supporting Linux-based environments, including command-line administration — Preferred
• Experience in a utility, energy, or critical infrastructure environment — Preferred
• Cisco CCNA certification or equivalent — Preferred
• CompTIA Security+ or equivalent IT security certification — Preferred
  
  

Skills

• Cisco switch configuration and administration — Required
• Windows OS support (10/11, Server) — Required
• TCP/IP networking, DNS, DHCP, VLANs, and routing protocols — Required
• IT ticketing and asset management systems — Required
• Endpoint security and antivirus/EDR tools — Required
• Active Directory and Group Policy administration — Required
• Linux OS administration (RHEL, CentOS, Ubuntu, or similar) — Preferred
• Shell scripting (Bash) or other scripting languages for automation — Preferred
• Vulnerability scanning tools (e.g., Nessus, OpenVAS) — Preferred
• Familiarity with NERC CIP or ICS/SCADA security frameworks — Preferred
  
  

Additional Details

• Travel: Up to 10% to support other NovaTech locations
• Reports to: SVP, Engineering
• No direct people management
  
  

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