IT Engineering Lead

IT Engineering Lead

Job Level: Associate

Location: In-Office, Orem, UT

Shift: FT

About SunPower: SunPower's mission is to provide industry leading, innovative, end-to-end solar energy solutions with exceptional customer service. With over 30 years of experience in the US Residential Solar industry, we deliver an all-in-one solar solution that supports the transition to clean energy.

SunPower continues to grow through strategic acquisitions of leading solar companies. These have included SunPower, Blue Raven Solar, Complete Solar, and Sunder Energy. These transitions bring together the strengths, expertise, and shared commitment to making clean energy simpler and more accessible for everyone.

Benefits:

• Employee RSU Awards program
• Quarterly & Annual bonus program (based on performance)
• Competitive coverage for Health, Dental, and Vision insurance
• PTO/DTO for full-time employees
• 10 paid holidays
• Fully stocked breakroom with snacks, drinks, breakfast, and company provided lunch once a week!
• Ping pong and Corn hole in office
• CanyonPark Perks: Access to a gym, pickleball & basketball courts, outside patio areas, food trucks, and more!

Job Summary

We are seeking a hands-on IT Engineering Lead to support and evolve our Microsoft-centric corporate environment. This role focuses on endpoint engineering and automation, Microsoft identity and SaaS administration, network maintenance, and executive technology readiness.

This is not a traditional HelpDesk Engineering role. This is an engineering-first role requiring strong PowerShell scripting, deep familiarity with Microsoft 365 and Entra ID, and the ability to troubleshoot authentication, licensing, and SaaS access issues in a production environment. The Lead is responsible for making all technology in our headquarters user-obvious and a joy to use. The right candidate combines strong systems thinking with practical end-user support capability.

Key Responsibilities

• Design, write, and maintain PowerShell scripts and deployment packages to automate endpoint configuration, patching, compliance enforcement, and large-scale system changes across Windows and macOS environments.

• Administer and troubleshoot Microsoft 365 and Entra ID, including dynamic groups, authentication failures, conditional access policies, MFA issues, and device compliance impacts.

• Resolve user licensing and access issues across Microsoft, Adobe, Salesforce, and other SaaS platforms, including environments with mixed SSO and direct account management.

• Provide user-level support where necessary, with a focus on identifying root causes and converting recurring issues into scalable, automated solutions .

• Maintain and troubleshoot corporate network infrastructure built on Ubiquiti devices, including switches, wireless access points, VPN configuration, and RADIUS authentication.

• Maintain Poly/Polycom conference room systems supporting both Microsoft Teams and Zoom meetings, ensuring reliable platform switching and meeting readiness.

• Provide white-glove support to executive leadership and ensure laptops, conference rooms, and network infrastructure are fully configured and tested ahead of quarterly Board and Town Hall meetings.

• Serve as a senior escalation point for complex endpoint, identity, and application issues and continuously convert recurring problems into automated solutions.

What Success Looks Like

• Endpoint and identity environments are highly automated, stable, and auditable

• Executive meetings and large events run without technical surprises

• New tools—including AI-enabled workflows—can be introduced quickly and safely

• Recurring issues steadily disappear through automation and system design

Required Skills & Experience

• 4–6+ years of experience in endpoint engineering, Microsoft systems administration, or IT infrastructure roles.

• Advanced PowerShell scripting experience in enterprise environments.

• Hands-on experience troubleshooting Entra ID, Microsoft 365 licensing, authentication, and SaaS SSO issues.

• Experience maintaining small-to-mid size corporate networks.

• Strong troubleshooting skills across operating systems, identity platforms, and SaaS applications.

• Expertise in writing both technical documents and user guides

Professional Attributes:

• Automation-first mindset

• Strong analytical and diagnostic capability

• Calm and professional under pressure

• Clear communicator with both executives and end users

• High ownership mentality with growth potential