IT Executive

Key Responsibilities:

Technical Support & Incident Management

Tier 1 & Tier 2 Support: Serve as the primary point of contact for technical queries related to computer systems, software, and hardware.

OS & Software Maintenance: Diagnose and resolve issues involving Windows 10/11, macOS, and Microsoft 365 Suite.

Ticketing & Documentation: Log all interactions & requests submitted by the team members, while maintaining ownership of assigned tickets and contribute to the internal Knowledge Base with "how-to" guides.

Escalation: Identify complex technical issues and provide detailed briefings when escalating to the IT head.

Systems Deployment & Infrastructure

Hardware Lifecycle: Install, configure, and deploy workstations, laptops, printers, and peripherals. Manage the hardware inventory, including handovers, collections, and disposal.

Identity & Access: Manage user accounts and permissions for both local & remote network environments.

Security Compliance: Conduct routine system updates, patches, and antivirus/malware remediation on end-user devices.

Network Support: Troubleshooting basic connectivity issues involving LAN, Wi-Fi, and VPN access.

Operations & Site Support

On-Site Presence: Provide physical technical support at various site offices as required to ensure operational continuity.

Special Projects: Assist the Lead IT Specialist with server maintenance, VPS hosting tasks, and the deployment of new corporate systems (PMS/ERP/CRM).

Automation Assistance: Help execute and document routine scripts (Python/PowerShell) for system maintenance.

Data Protection & Backup Management

Regular Backup Cycles: Control and conduct scheduled backups for end-users, ensuring that local files, cloud profiles, and critical workstation data are secured.

Integrity Testing: Perform periodic restoration tests to verify the viability of backups and minimize the risk of data loss.

Cloud & Local Storage: Monitor storage capacity across local servers and cloud environments to prevent sync failures.

Access Control & Security Administration

Physical & Digital Access: Administer and monitor the company’s physical access control systems (e.g., key cards, biometric scanners).

CCTV Management: Oversee the administration of the CCTV network, including monitoring system health, managing storage retention, and retrieving footage for authorized investigations.

Identity Management: Provision and de-provision user accounts and permissions, ensuring strict adherence to security protocols.

Qualifications & Skills

Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience: 1–3 years of experience in a technical support or helpdesk environment.

Technical Proficiency: * Strong knowledge of Windows and/or macOS.

Foundational understanding of networking (TCP/IP, DNS, DHCP).

Familiarity with Microsoft 365 & Google Workspace Administration.

Preferred Certifications: CompTIA A+, Network+, or Microsoft Certified.

Personal Attributes: Excellent communication skills, a professional attitude, and a strong willingness to follow technical instructions and learn new systems.

Job Type: Contract
Contract length: 12 months