IT Field Support Technician

Job Title:

IT Field Support Technician

Location:

UAE

Department:

Information Technology

Job Type:

Full-Time

Job Summary:

We are seeking a skilled IT Field Support Technician to handle on-site installation, configuration, and maintenance of network infrastructure and surveillance systems across our restaurant and retail locations. The ideal candidate will have hands-on experience with structured cabling, CCTV setup, and network device configuration, ensuring reliable IT operations at all branches.

Key Responsibilities:

Network & Cabling:

• Install and manage structured cabling systems (CAT6 and Fiber Optic) for new and existing sites.
• Perform crimping, patching, and termination of network cables.
• Conduct cable routing, labelling, and testing to ensure connectivity and compliance with standards.
• Install and configure network points, patch panels, and keystone jacks.
• Install, organize, and maintain IT racks, including switches, routers, firewalls, and patch panels.
• Work with Fiber optic splicing, termination (LC/SC/ST), and testing tools.

Networking Equipment Setup:

• Deploy and manage network switches, routers, and patch panels.
• Support wireless access points (WAPs), PoE devices, and VoIP systems.
• Configure and troubleshoot networking devices and connections.
• Install and configure network racks, cabinets, and cable pathways.

Hardware & System Support:

• Set up and maintain workstations, POS terminals, printers, access control systems, and Wi-Fi access points.
• Diagnose and resolve network and hardware-related issues.
• Coordinate with IT and vendors for upgrades or troubleshooting.

CCTV & Security Systems:

• Install, maintain, and troubleshoot CCTV systems and cameras (IP & Analog).
• Configure DVRs/NVRs and ensure optimal camera positioning and connectivity.
• Run and terminate CCTV cabling for efficient surveillance coverage.

Documentation & Reporting:

• Maintain site visit reports, equipment checklists, and network documentation.
• Follow safety standards and ensure clean, well-labelled installations.

Qualifications & Skills:

• Diploma or bachelor’s degree in IT, Computer Engineering, or a related field.
• 2–5 years of hands-on experience in IT field support or network cabling.
• Strong knowledge of LAN/WAN, TCP/IP, and structured cabling standards.
• Experience in fiber optic handling, splicing, and testing preferred.
• Basic understanding of switches, routers, Wi-Fi configuration, and CCTV systems.
• Ability to read network layouts and wiring diagrams.
• Good communication and reporting skills.
• Valid UAE driving license mandatory*

Job Type: Full-time

Application Question(s):

• Do you hold a valid UAE driving license?
• How many years of hands-on experience do you have in network cabling (CAT6 / Fiber Optic), including crimping, patching, and testing?
• Have you installed and configured CCTV systems, network switches, and Wi-Fi access points independently?
• Are you currently based in the UAE, and how soon can you join if selected?