IT HELP DESK ADMINISTRATOR

StrideCare is a fast-growing medical group who is committed to delivering personalized, quality, patient-centric care. Our team of providers and staff place patient care at the core while delivering an efficient and fulfilling experience for both patients and providers. We are seeking an IT Help Desk Support Specialists that is passionate about improving the quality of life for our patients through exemplary, compassionate care to join our team.

StrideCare is a multi-specialty physician group focused on delivering comprehensive lower extremity care across Texas. Our expert doctors specialize in the treatment of foot and ankle problems, lower extremity care, wound care, vascular and vein care. Our physicians and surgeons offer multi-disciplinary treatment for common and complex conditions including diabetes, peripheral arterial disease, neuropathy, diabetic foot ulcers, venous insufficiency, and wounds.

StrideCare is headquartered in Dallas, Texas with practices across the state.

Job Summary:

StrideCare, a healthcare multi-specialty physician group, is seeking a skilled Help Desk Support Specialists to provide technical support and assistance to our clients and end-users. The ideal candidate will be responsible for responding to customer inquiries, diagnosing, and troubleshooting technical issues, maintaining correct user licensing, and resolving problems to ensure customer satisfaction. The Help Desk Support Specialists will work closely with our team to deliver prompt, efficient, and effective technical support to healthcare clients.

Job Duties and Responsibilities:

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide technical assistance and support for hardware, software, and network related issues.
• Diagnose and troubleshoot technical issues related to computer systems, applications, and hardware.
• Collaborate with other members of the IT team to resolve complex technical problems and escalate issues as needed.
• Install, configure, and maintain hardware and software for end-users, including laptops, desktops, printers, and mobile devices.
• Provide training to end-users on basic technical issues and software applications.
• Assist in development of new Policy and Procedure.
• Document technical issues and resolutions in a help desk ticketing system.
• Follow up with customers to ensure that technical issues have been resolved and customer satisfaction is achieved.
• Participate in IT projects and initiatives as needed.
• Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security.

Qualifications and Education Requirements:

• Bachelor's degree or equivalent work experience in Computer Science, Information Technology, or a related field.
• Minimum of 5 years’ experience in a help desk or technical support role, preferably in the healthcare industry.
• Minimum of 5 years of experience supporting Windows Operating systems, Microsoft 365 (Entra, Azure, SharePoint, Exchange, Teams, and InTune) and Microsoft Office Suite (Word, Excel, Outlook, SharePoint, Teams, OneDrive).
• Experience working with RMM tools, MDM, Intune.
• Experience managing UCaaS platforms (Ring Central, Vonage, 8x8, etc.)
• Experience with remote desktop support and virtualization technologies.
• Strong customer service skills and ability to work effectively with customers of all levels.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Availability to travel 25%.
• Experience with help desk ticketing systems and ITIL practices is a plus.
• Familiarity with Linux, Windows, and cloud-based technologies is a plus.
• StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.