IT Help Desk Analyst

Since 1939, Scott has been family owned and proud to represent the world’s finest manufacturers of construction equipment and cranes. Today, our team of nearly 400 employees sell, rents and provides top notch service and parts at 16 locations in 5 states. Come join us!

Our founder believed that “People are Important” and that is reflected in our values and culture today. Employee benefits is one of the many places that shows.

Company Paid Benefits

Life Insurance

Long-Term Disability

Short Term Disability for employees with 10 years or more of tenure

Emergency Travel Assistance Program including ID theft protection

Employee Assistance Program

Paid Time Off tiered based on tenure

Paid Holidays

Wellness program with generous rewards

Discretionary profit sharing

Partially company paid benefits

Shared cost of health insurance with substantial employer contribution

401K plan with an employer match on the first 6% an employee contributes

Available Benefits

Dental

Vision

Accident Insurance

Critical Illness

Hospital indemnity

Flexible Spending Account

Short Term Disability

Voluntary Life

Training

On the Job training

In person and online manufacturer training

Scott Equipment University, a resource for safety, skills and career development training

Additional benefits

Prescription Safety Glasses Reimbursement (based on position)

Boots reimbursement (based on position)

Job Description:

The Help Desk Analyst provides technical support across all branches and assists with Tier 1 and Tier 2 incidents, device deployment, user account and access management, diagnostic tool support, and onboarding and offboarding tasks. This role works closely with the Support Services Lead and collaborates with system administrators and application teams to ensure efficient, high-quality service delivery.

Required

• 2+ years IT help desk or desktop support experience.
• Proficiency with Windows 11, Microsoft 365, and troubleshooting common user issues.
• Experience imaging and deploying PCs.
• Familiarity with Active Directory user administration.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Strong problem-solving and analysis.
• Ability to prioritize and multitask.
• Attention to detail and documentation.
• Team collaboration.
• Ability to work independently.

Preferred

• Experience with OEM diagnostic tools.
• Exposure to MFA, M365 security, or conditional access.
• Experience with Cisco Webex Calling or VoIP systems.
• IT certifications such as A+ or Network+.