IT Help Desk (Contract)

IT Help Desk (Contract)

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary:

The IT Help Desk is responsible for troubleshooting hardware, software, and network issues, ensuring smooth daily operations and excellent user support for internal employees.

Responsibilities:

• Provide technical support to local and remote users via phone, e-mail, online systems, and in-person interactions
• Maintain organized troubleshooting notes and steps to resolve issues in a timely manner
• Monitor and maintain server health and performance to ensure smooth business operations
• Collaborate closely with the remote infrastructure support team to provide on-site technical support, including troubleshooting, deploying, cabling, and infrastructure monitoring
• Install, configure and maintain PCs, network printers, peripherals, and software, including physical network connections
• Install, configure, and maintain servers and network equipment
• Ensure system security and compliance with company IT policy
• Utilize tools such as Active Directory, Remote Desktop, and related systems, etc.
• Operate and support audio/visual equipment, including video teleconferencing devices, projectors, and presentation tools
• Support on-boarding and off-boarding activities
• Maintain accurate documentation of processes and solutions
• Perform regular training on IT best practices and topics
• Perform other duties as assigned

Qualifications:

• Strong understanding of computer systems, mobiles devices, and common software
• Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting, etc.)
• Excellent communication and customer service skills
• Ability to work independently and manage multiple tasks
• Strong knowledge of Office Suite products
• CompTIA A+ preferred but not required

Experience:

• 3+ years of experience in various aspects of IT and Infrastructure.
• Experience with desktop operating systems, office applications, hardware installation and troubleshooting