IT Help Desk Support Technician

Small MSP with an easygoing culture that relies on collaboration and team work to resolve complex issues in a professional manner for a wide array of clients.

Open door policy, with direct access to the president and other engineers all the time.

The candidate must have excellent communication skills and display tenacity towards problem resolution. We recommend a strong and diverse technical background, a proven track record, and excellent customer service skills.

• Monitor Helpdesk system for inbound issues
• Provide technical expertise in troubleshooting issues with a diverse client base.
• Take ownership of client issues and assigned projects.
• Go the extra mile to satisfy the client and ensure the success of your teammates.
• Ensure all the necessary site documentation & case tracking is completed.
• Focus on root cause analysis as opposed to resolving an ongoing issue multiple times.
• Escalate issues to more senior team members.
• Provide oral and written communication updates and status reports to clients and project managers.

Experience:

• Minimum of 1 year PC Desktop / Helpdesk Experience.
• MSP experience a plus.
• Windows Server, Active Directory Experience.

Preferred Qualifications

• PC Setup and Troubleshooting
• Microsoft 365 / Azure AD (Sharepoint/OneDrive)

Work location

• In person with option to WFH periodically after 90 day probation period.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person