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IT Help Desk Technician

Description:

At AVmedia, we don’t just support technology—we support people. As an IT Help Desk Technician, you’ll play a vital role in maintaining the technology that powers our internal operations and client services. This position is ideal for someone who is hands-on, highly communicative, and dedicated to providing exceptional service to our AVmedia family.

Availability required Monday-Sunday, days and nights and holidays.

Responsibilities:

Serve as the first point of contact for AVmedia family members experiencing technical issues.
Respond to helpdesk tickets in a timely, professional, and courteous manner.
Set up and configure laptops, mobile devices, and software subscriptions for new family members.
Troubleshoot hardware and software issues across Windows and macOS platforms.
Assist in maintaining IT infrastructure, including network connectivity, printers, and conference room AV systems.
Support AVmedia’s security and data protection protocols as directed by IT leadership.
Help manage inventory of IT hardware and software assets.
Participate in documentation of IT procedures and assist in developing best practices for the helpdesk function.
Support onsite event technology as needed, providing hands-on AV and IT troubleshooting.
Uphold AVmedia’s Core Values and Core Purpose by serving as a role model and culture ambassador across teams.

Requirements:

Qualifications:

1–3 years of experience in an IT support/helpdesk role.
Proficiency with Microsoft 365, Windows OS, and macOS.
Basic understanding of networks, VPNs, and user account management.
Strong communication and interpersonal skills, with a passion for customer service.
A collaborative mindset and a desire to grow within a team-driven environment.
Familiarity with audiovisual systems is a plus.
CompTIA A+, Network+, or other relevant certifications preferred.
Ability to lift and move equipment (up to 50 lbs).
Valid driver’s license preferred (occasional travel may be required).

Location & Travel: