IT Helpdesk Analyst II

Important Recruitment Information for this vacancy

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  Job Posting closes: Open until Filled
• Required documents uploaded by: All required documents listed below must be attached to your application within 2 days of applying for your application to be considered complete.

Agency Information:

Kansas Department for Aging and Disability Services

Protecting Kansans, Promoting Recovery and Supporting Self Sufficiency

https://www.kdads.ks.gov/

About the Position

Who can apply: Anyone

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: M-F

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Disability Preference Eligible: Yes

Search Keywords: IT Helpdesk Analyst II

Compensation: Up to a maximum salary of $55,022 annually.

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  Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

Comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

Paid State Holidays (designated by the Governor annually)

Fitness Centers in select locations

Employee discounts with the STAR Program

Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities

Position Summary:

This position would provide support to KDADS /HS-BIT Help Desk, responsible for software license inventory/tracking; KDADS web application security, new hire/termination paperwork and Aspen/iQIES support.

Job Responsibilities may include but are not limited to the following:

Help Desk

This position has responsibility to cover the KDADS Computer Help Desk. This function serves as the initial contact for users reporting problems with the various IT systems used by the agency and outside agency users. This function includes reporting by phone, voicemail, email, system requests and face to face contact. This position responds to errors and questions from users and performs initial troubleshooting activities to determine the type of assistance needed. The needed assistance or needed repairs could be administered by this staff themselves or dispatches appropriate staff including internal/external entities including HS-EBIT, and OITS Central Office to resolve the issue or answer questions. This position will also do some administration/troubleshooting duties for KDADS Web Applications, Aspen/iQIES, Outlook email, Windows Active Directory and Network Operating Systems. There will be troubleshooting of various agency software suites, and software applications as needed. The incumbent is one of the primary KDADS Web application support for KDADS staff and non-state users. This position will follow up with testing the completed repairs to ensure that they are appropriate and provide the needed relief from the reported problem.

KDADS Web Applications Security/Roles

This position is responsible for processing security agreements and setting up KDADS web application security/roles access to users. This includes KDADS staff along with all external KDADS web application users.

Software License Inventory/Tracking

This position is responsible for the KDADS software, software records, inventory and tracking.

ASPEN/IMAGENOW Backup

This position is designated as support for Aspen/iQIES and ImageNow support as needed.

New Hire/Termination Paperwork

This position is responsible for processing the paperwork needed for new hire/termination that IT staff need for user accounts, equipment and inventory.

Completes special projects and performs other duties as assigned including but not limited to ensuring the agency is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and/or acts of terrorism. Assists other employees in the work unit in accomplishing assignments as necessary.

Minimum Requirements:

• High School Diploma or equivalent and three months experience installing software on microcomputer systems and using word processing, database or spreadsheet applications.
• Requires light physical exertion.
• Ability to lift up to 50 lbs.
• The incumbent may be required to move and load onto carts or into vehicles lightweight or easily moved items (e.g., books, file folders, boxes of office supplies and other office equipment) and computer components (desktop and tower cases, monitors, servers, printers and small attachments such as keyboards and mice); operate light equipment; and perform repetitive motions for brief periods. The unpacking, de-crating, and/or moving of new computer equipment is required as assigned.

Preferred:

• Knowledge of the basic principles, methods and techniques of computer operations.
• Two years hands on computer equipment and/or computer user support.
• Knowledge of the operation of industry standard software packages, utility programs, and service aids.
• Ability to install and maintain vendor-supplied software packages.
• Ability to read and comprehend technical information relating to proprietary software and computer or telecommunications hardware systems.
• Ability to troubleshoot/repair computer hardware.
• Ability to establish and maintain effective working relationships with internal/external users, developers, vendors, and technical/administrative supervisors.
• Ability to communicate effectively to different levels of users.

Post-Offer, Pre-employment Requirements:

• Must be able to pass a background check prior to employment.

Recruiter Contact Information

KDADS – Human Resources Recruiter

503 S. Kansas Ave

Topeka, KS 66603

Phone: 785-296-0463

Fax: 785-368-6688

Email: KDADS.APPLY@ks.gov

Job Application Process

First Sign in or register as a New User.

Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.

Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.

Start your draft job application, upload other required documents, and Submit when it is complete.

Manage your draft and submitted applications on the Careers> My Job Applications page.

Check your email and My Job Notifications for written communications from the Recruiter.

Email – sent to the Preferred email on the My Contact Information page

Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete

Upload these on the Careers - My Job Applications page

• DD214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application

• Cover Letter
• Resume

Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.

If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison Ave, Suite 260
Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.