IT Helpdesk Engineer

IT Helpdesk Engineer

· Technical Support:

· Diagnose and resolve hardware malfunctions, software errors, and network connectivity issues for end-users (PCs/Workstations, IP Phones, Printers, Scanners).

· Install, configure, and update operating systems, software applications, and peripherals.

· Provide clear, step-by-step guidance to users, often through phone, email, or in-person interactions.

· System & Network Maintenance:

· Monitor the performance and reliability of IT systems.

· Perform routine maintenance, including applying patches, updating security software, and managing user accounts.

· Assist with data backup and recovery procedures.

· Documentation & Knowledge Management:

· Log support requests, track issues, and document solutions in a ticketing system.

· Create and maintain technical documentation and knowledge base articles to help resolve common issues.

· User Management & Onboarding:

· Manage user accounts, permissions, and access to company resources.

· Provide support for new user onboarding and training on IT systems.

· Problem Escalation & Collaboration:

· Escalate complex or unresolved issues to appropriate IT specialists or vendors.

· Collaborate with other IT teams, such as network operations, Server Infra or Security, on challenging technical problems.

Required Skills & Qualities

· Problem-Solving: Ability to diagnose, analyze, and resolve technical issues effectively.

· Technical Proficiency: Working knowledge of End-User hardware, software, operating systems, and network fundamentals. (Structured Cabling, Data, Voice, Printers, Scanners etc)

· Customer Service: A customer-oriented attitude, with excellent communication skills to interact with non-technical users.

· Documentation Skills: Strong ability to document issues, solutions, and processes clearly and concisely.

· Initiative: A proactive approach to identifying and resolving IT-related issues.

If you fit this criteria share your resumes to info@gnsbusiness.com or contact +968 76269238

Job Type: Full-time

Pay: RO500.000 - RO600.000 per month