IT Helpdesk Support Specialist L2

We are seeking a skilled and proactive IT Support Officer Level 2 with expertise in Microsoft technologies to join our IT team. The ideal candidate will provide advanced technical support to resolve complex issues, maintain IT systems, and ensure seamless operation of Microsoft environments.

Key Responsibilities:

• Provide second-level technical support for hardware, software, and network issues, ensuring timely resolution.
• Troubleshoot and resolve escalated issues related to Microsoft technologies, including Windows OS, Microsoft 365, and Azure.
• Manage and maintain user accounts, permissions, and security in Active Directory and Microsoft Azure AD.
• Support Office 365 applications (e.g., Outlook, Teams, SharePoint) and troubleshoot integration and connectivity issues.
• Administer Microsoft Teams and OneDrive environments, ensuring data integrity and user accessibility.
• Collaborate with the IT Level 1 team to handle escalations and provide guidance on resolving more complex issues.
• Monitor system performance, manage backups, and ensure adherence to IT security protocols.
• Assist in deploying software patches, updates, and new systems following best practices.
• Document technical solutions, procedures, and configurations for future reference.
• Participate in IT projects, such as migrations, system upgrades, and deployments, particularly in Microsoft ecosystems.

Required Skills and Qualifications:

• Proven experience in an IT support role, with at least 2+ years in a Level 2 support capacity.
• Strong expertise in Microsoft technologies, including:
• Windows OS (Windows 10/11 and Server environments).
• Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
• Azure AD, Microsoft Intune, and Endpoint Manager.
• Microsoft Exchange Online and security configurations.
• Familiarity with networking protocols and tools (DNS, DHCP, TCP/IP).
• Experience with IT service management (ITSM) tools and ticketing systems.
• Ability to analyze and resolve complex technical issues effectively.
• Strong communication and interpersonal skills to assist users and collaborate with teams.

Job Type: Full-time

Pay: Rs200,000.00 - Rs250,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Are you available for night shift?

Education:

• Bachelor's (Preferred)

Experience:

• Level 2 Support: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person