IT Helpdesk Technician

Benefits:

Bonus based on performance
Company parties
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)
Dental insurance
Free food & snacks
Vision insurance

Benefits/Perks

Flexible Scheduling
Career Growth Opportunities
Paid for Training

Job Summary

We are seeking a Helpdesk Technician to join our IT team. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT-related issues, and ensuring the smooth operation of our IT infrastructure.

Responsibilities

Provide first-level technical support to end-users via phone and email.

Troubleshoot and resolve hardware, software, and network issues

Assist with the configuration and maintenance of computer and network systems

Manage user accounts and permissions in Active Directory & Azure

Collaborate with other IT team members to identify and implement solutions

Document and track all support requests in the helpdesk ticketing system

Provide training and guidance to end-users on IT-related topics

Ensure compliance with company policies and procedures

Qualifications

A strong work ethic and work output.
Ability to comprehend problems, arrive at solutions, and communicate those effectively to other stakeholders (both internally and externally).
Strong analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact
Independent and self-motivated, holds self accountable to achieving desired outcomes.
Previous experience as an IT Technician or an IT Certification is preferred
Strong written and verbal communication skills
Understanding of data privacy and security

Qualities:

Valid driver's license (clean MVR Record) and a reliable mode of transport
Good oral and written communication skills.
Demonstration of technical aptitude
Ability to work in remote and in-office locations
Basic computer skills

Experience:

Experience is a heavy plus, looking for at least 1 year

Education:

High school diploma or GED required

Work Hours:

Full-Time Position (Monday – Friday)
- 8 AM - 5 PM or 9 AM - 6 PM

We maintain a SMOKE-FREE and DRUG-FREE workplace and perform pre-employment screenings.

All of the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Therefore, employees assigned may be required to perform additional job tasks as required by the manager.

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