it helpesk

IT Help Desk Specialist (2–3 Years Experience)

Location: [Doha,Qatar]

Type: Full-time

We’re looking for a customer-focused IT Help Desk Specialist to provide Tier 1–2 support, keep employees productive, and improve our service operations. You’ll handle tickets, resolve common issues across Windows/macOS and Microsoft 365/Google Workspace.

Key Responsibilities

• Act as the single point of contact via portal, chat, email, and phone; triage, prioritize, and route tickets.
• Support Windows 10/11 and macOS endpoints.
• Support Microsoft 365/Teams/OneDrive/SharePoint (or Google Workspace), Zoom/meeting room A/V.
• Handle security hygiene: MFA enforcement, phishing triage.
• Participate in shift rotations and on-call as required.

Qualifications

• 2–3 years in an IT Service Desk/Technical Support role (Tier 1/2).
• Hands-on with ticketing tools .
• Strong troubleshooting for Windows/macOS, printers, peripherals, and common business apps.
• Experience with Microsoft 365 (Exchange/Outlook, Teams, OneDrive/SharePoint) or Google Workspace.
• Familiarity with MDM (Intune/Jamf) and basic networking (TCP/IP, DNS, DHCP, VPN clients).
• Nice to have: PowerShell/Bash basics; ITIL v4 Foundation, CompTIA A+ / Network+, Microsoft 365 Fundamentals.
• Excellent communication, empathy, and time management; strong documentation habits.

How to Apply

Send your CV to [jobs.at.act@gmail.com] with the subject “IT Help Desk – [Your Name]”.

Job Type: Full-time