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CAFM Operator (Arabic)

Doha, Qatar

Help Desk Job Duties

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyze common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems

Education, Qualifications and Experience

  • University Bachelors degree preferred
  • working knowledge of fundamental operations of relevant software, hardware and other equipment
  • experience researching, analyzing and interpreting automated system problems
  • knowledge of relevant call tracking applications
  • knowledge and experience of CAFM preferred
  • related experience and training in troubleshooting and providing help desk support

Job Types: Full-time, Permanent

Pay: QAR4,000.00 - QAR5,000.00 per month

Application Question(s):

  • What is your total years of professional experience?
  • Do you have minimum 3 years for experience in CAFM ?
  • Do you hold a Bachelor’s, Master’s, or Diploma degree?
  • Are you fluent in Arabic (written and spoken)?
  • What is your notice period ?
  • What is your current salary ?
  • What is your expected salary ?

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