Help Desk Job Duties
- Responding to queries via chat, email, or phone
- Training other staff members on troubleshooting and diagnosing problems
- Writing, editing, and revising training manuals for new and updated software and hardware
- Providing technical assistance for questions and problems
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues
- Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Running reports to analyze common complaints and problems
- Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
Education, Qualifications and Experience
- University Bachelors degree preferred
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- experience researching, analyzing and interpreting automated system problems
- knowledge of relevant call tracking applications
- knowledge and experience of CAFM preferred
- related experience and training in troubleshooting and providing help desk support
Job Types: Full-time, Permanent
Pay: QAR4,000.00 - QAR5,000.00 per month
Application Question(s):
- What is your total years of professional experience?
- Do you have minimum 3 years for experience in CAFM ?
- Do you hold a Bachelor’s, Master’s, or Diploma degree?
- Are you fluent in Arabic (written and spoken)?
- What is your notice period ?
- What is your current salary ?
- What is your expected salary ?