IT Lead

Job Purpose

Adecco Middle East is seeking an experienced and business-oriented IT Lead to support and drive IT and Digital initiatives across the United Arab Emirates and Kingdom of Saudi Arabia. This role goes beyond traditional IT support and infrastructure management; it requires a strategic partner who can work closely with business leaders to understand operational priorities, align technology solutions with business objectives, and contribute to organizational growth and transformation.

As the local IT leader, you will act as the primary liaison between regional business stakeholders, global IT teams, and external technology partners. You will serve as the Point of Contact (POC) for all IT and Digital topics, ensuring technology enables business performance, enhances user experience, and supports innovation, including the adoption of AI and emerging digital tools.

The successful candidate will combine strong technical expertise with commercial awareness, stakeholder management skills, and the ability to influence decision-making at all levels of the organization.

Key Accountabilities & Responsibilities

Business Partnership & Strategy

• Act as a trusted IT Business Partner to country leadership teams and business stakeholders across United Arab Emirates and Saudi Arabia.
• Develop a deep understanding of business objectives, challenges, and priorities, translating them into effective technology solutions.
• Proactively identify opportunities to leverage technology, automation, AI, and digital tools to improve efficiency, productivity, and business outcomes.
• Partner with regional and global IT teams to ensure local business needs are represented and aligned with global technology strategies.
• Provide executive-level updates and insights to senior leadership on key IT initiatives, risks, opportunities, and performance.

IT Operations & Infrastructure

• Own and manage local Infrastructure & Operations topics across both countries.
• Manage and oversee the onboarding technology process for new employees, including email setup, network access, internet connectivity, VPN access, hardware allocation, and business applications.
• Ensure stable, secure, and efficient IT services that support day-to-day business operations.
• Manage relationships with local technology vendors and service providers to ensure service excellence and value for money.

Governance & Digital Transformation

• Support the business on IT governance, compliance, security, and policy-related matters.
• Lead and support the adoption of AI technologies, emerging digital tools, and new business applications.
• Drive user engagement and change management initiatives to maximize technology adoption and business value.
• Own the Critical Application Change Management Process and ensure appropriate governance and stakeholder alignment.

Financial Management

• Own and manage the local IT budget, ensuring cost efficiency, transparency, and alignment with business priorities.
• Track expenditures, forecast technology investments, and provide recommendations to optimize IT spending.

Key Stakeholders

• Country Leadership Teams
• Regional Management
• Global IT & Digital Teams
• Internal Employees and End Users
• External Technology Vendors and Service Providers

Key Success Indicators

• High levels of stakeholder and end-user satisfaction
• Effective business and IT alignment
• Successful delivery of IT and digital initiatives
• Adoption of AI and digital transformation solutions
• Operational efficiency and service reliability
• Budget management and cost optimization
• Strong vendor and stakeholder relationships

Education

• Degree or Diploma in Information Technology, Computer Science, or a related field preferred.

Experience & Skills

• Minimum 10 years of experience in a similar IT leadership, IT business partnering, or IT management role.
• Experience supporting multiple countries, offices, or business units is highly desirable.
• Strong understanding of infrastructure, end-user computing, IT operations, governance, and digital workplace technologies.
• Demonstrated ability to engage with senior business stakeholders and translate business needs into technology solutions.
• Experience driving digital transformation, AI adoption, and technology change initiatives.
• Strong vendor management and budgeting experience.
• Fluent in English, both written and verbal.

Competencies

• Business & Commercial Acumen
• Strategic Thinking
• Customer & Business Partnership
• Relationship Management & Stakeholder Engagement
• Results Orientation
• Problem Solving & Analytical Thinking
• Leadership & Influencing Skills
• Communication & Executive Presence
• Change Management & Innovation
• Collaboration & Teamwork
• Adaptability & Continuous Learning

About Us

We are the Adecco Group, a global network of passionate professionals operating in over 60 countries. We help organizations attract, develop, and transform talent while empowering individuals to build successful careers. Through our portfolio of talent solutions, we support businesses in navigating the future of work and achieving sustainable growth.

Why Choose Us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way .

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.