IT Manager Business Partnering

The jobholder will act as a strategic liaison between IT and business stakeholders, managing enterprise projects while building strong partnerships across business units. By leveraging agile methodologies, they will drive continuous improvement in project delivery, prioritize initiatives based on business impact, and ensure effective communication of progress and performance metrics. This role focuses on aligning IT initiatives with organizational goals, optimizing resource utilization, and fostering collaboration to maximize value and operational efficiency.

Key Results Area

• Serve as a trusted advisor on IT-related matters and collaborate with business stakeholders to identify their needs and ensure that the proposed IT initiatives support business goals.
• Act as a strategic liaison between IT and the business by identifying key stakeholders, leading the collection and analysis of business requirements, and ensuring IT initiatives are aligned with business priorities.
• Develop, maintain, and communicate IT roadmaps aligned with business priorities, ensuring effective stakeholder engagement and technical feasibility assessments.
• Implement and manage IT governance structures that define roles, responsibilities and processes to ensure transparency, accountability, and effective project oversight.
• Foster a positive culture by promoting collaboration, mentoring team members and removing organizational barriers to ensure consistent delivery across the business.
• Execute projects in Agile/SAFE methodologies, ensuring timely sprint demos, scrum meetings, CI/CD pipelines, and coordinate Agile Release Trains (ARTs) accelerating project timelines, improving the quality of deliverables, and ultimately supporting business needs more efficiently.
• Monitor and manage contractor KPIs and maintain effective communication with internal and external teams to meet agreed Service Level Agreements (SLAs).
• Facilitate the end-to-end process of developing, installing and maintaining business-critical applications while coordinating with relevant teams to monitor application design, development and performance against established SLAs.
• Collaborate with IT project teams to keep business stakeholders informed on project progress, performance metrics, and resource utilization to optimize throughput and responsiveness.