IT Mortgage Systems Supervisor

Responsible for the administration and daily operations of the Mortgage Applications including the Encompass platform. Perform system updates, research, develop, test, coordinate and implement new feature rollouts. Supervisors a team of Mortgage Systems Administrators. Identifying new opportunities within the applications to meet Credit Union growth and strategic goals.

Duties and Responsibilities:

• Supervise assigned staff, including scheduling; assigning and directing work; orienting new employees; overseeing or conducting training; coaching; completing team responsibility for evaluating and appraising work; addressing complaints and resolving problems taking disciplinary action; and ensuring quality of work.
• Effectively and quickly identify and resolve day-to-day system issues working with team members and 3rd party vendors.
• Develop and maintain processes, features, and functionality to continuously improve data quality, process integrity and productivity.
• Lead the day-to-day administration and optimization of all mortgage systems, including deployment of new functionality and enhancements.
• Ensure that the organization is maximizing efficiency and capitalizing on the full features and benefits of mortgage systems.
• Create and manage custom fields, formulas, business rules, custom workflows, and approval processes.
• Create and maintain system related documentation including but not limited to, architecture designs, security reviews and administrator guides.
• Understand technical designs and requirements- research, develop, test, and deploy to appropriate environments.
• Support Mortgage roadmap and strategic goals by successfully configuring new features and system enhancements.
• Learn and maintain knowledge of Mortgage systems, mortgage industry, and business processes.
• Participate as a Subject Matter Expert on special projects providing solutions to business problems, and system configurations according to business requirements.
• Adhere to change control policy and procedures.
• Manage small projects.
• Adapt quickly to changes.
• Other duties and projects as assigned.

Qualifications:

Bachelor’s degree in Computer Science, Computer Information Systems, Business (or related field) required. 2+ years relevant IT systems or 3+ years Mortgage Operations required experience required. 1+ years of Supervisor/leadership experience preferred. Encompass Administrator Certification, preferred.Other IT or mortgage certifications preferred. Additional relevant industry certifications preferred. Project Manage ment experience required. Jira and Agile experience preferred.

Performance Standard:

Willingness to work occasionally outside of normal business hours. Excellent oral and written communication skills. Broad knowledge of hardware, software, and programs. Maintain a broad knowledge Mortgage industry. Ability to learn quickly, contribute to a team effort and work on multiple, time-critical projects simultaneously. Logical, process-oriented thinker with a natural sense of urgency. Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details. Ability to work independently, as well as part of a project team in a cooperative effort. Ability to prioritize, meets deadlines, and manages changing priorities with limited direction. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

Equal Opportunity Employer
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