IT Network Engineer

Key Responsibilities

Infrastructure, Network & Systems Leadership

• Own and manage end-to-end IT infrastructure across 30+ group companies
• Design, implement, and maintain secure, scalable, and highly available systems
• Lead infrastructure planning, modernization, and capacity upgrades
• Ensure maximum uptime, performance, and operational continuity

Server, Virtualization & Network Administration

• Administer and secure enterprise servers including:
• Active Directory (AD)
• Biometric systems
• Hyper-V virtualization servers
• Wi-Fi controllers and access systems
• Manage VPS, NAS, and AV servers, ensuring:
• Data protection and encryption
• Backup, replication, and disaster recovery
• Redundancy and fault tolerance
• Monitor system health, logs, and alerts; proactively resolve issues

CRM, ERP & Business Application Management

• Lead administration, optimization, and integrations of:
• Zoho CRM
• Frappe CRM & ERP
• Bitrix24 CRM
• Manage and optimize Zoho One ecosystem, including:
• Zoho Forms
• Zoho Creator
• Zoho Campaigns
• Administer and support HRM systems, ensuring data security, automation, and compliance
• Align CRM, ERP, and HR systems with business workflows and reporting needs

Hardware & IT Asset Management

• Own complete IT asset lifecycle management, including:
• Laptops and desktops
• Mobile devices
• Printers and peripherals
• Plan, budget, and execute hardware refresh and upgrade cycles
• Maintain asset inventory, warranties, licenses, and compliance records
• Define standards for end-user devices and peripherals across the group

End-User Computing & Support

• Lead end-user IT support operations across all group companies
• Define and enforce SLAs for issue resolution and service delivery
• Troubleshoot and resolve hardware, software, and access-related issues
• Improve user productivity through standardization and automation

Cloud, Collaboration & Identity Management

• Manage and secure Google Workspace organization-wide:
• User provisioning and access control
• Email security and compliance
• Collaboration and data governance
• Implement identity and access management best practices

Website, Ticketing & Digital Operations

• Oversee company websites, ensuring:
• Availability, performance, and security
• Domain, hosting, SSL, and DNS management
• Manage and maintain IT ticketing systems for issue tracking, reporting, and SLA compliance
• Coordinate company social media platform handling from an IT and access-control perspective
• Ensure secure access management for digital platforms

Security, Compliance & Governance

• Define, implement, and enforce IT security policies
• Perform patch management, system hardening, and vulnerability mitigation
• Lead incident response, root-cause analysis, and preventive actions
• Ensure compliance with internal IT governance standards

Automation, Documentation & Vendor Management

• Automate operational tasks using scripting and infrastructure tools
• Maintain detailed system architecture and operational documentation
• Manage IT vendors, licenses, contracts, and renewals
• Coordinate with technology partners for upgrades and support

Required Qualifications & Experience

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
• 7–10+ years of experience in system administration or IT infrastructure leadership
• Proven experience managing enterprise-scale, multi-company environments
• Strong expertise in Linux and Windows Server
• Hands-on experience with Hyper-V virtualization
• Strong knowledge of networking (TCP/IP, DNS, VPN, firewalls, Wi-Fi)
• Extensive experience with Zoho CRM, Zoho One, Frappe, and Bitrix24
• Experience managing HRM systems and business applications
• Strong understanding of hardware asset management and end-user computing

Preferred / Nice-to-Have Skills

• Cloud platforms (AWS, Azure, GCP)
• Docker, Kubernetes, CI/CD pipelines
• Infrastructure as Code (Ansible, Terraform)
• Monitoring tools (Zabbix, Prometheus, Grafana)
• IT compliance standards (ISO 27001, SOC 2)
• Team leadership or IT management experience

Soft Skills & Leadership Traits

• Strong ownership and accountability mindset
• Strategic thinker with hands-on execution ability
• Excellent communication with business and technical stakeholders
• Ability to lead under pressure and manage critical incidents
• Process-driven with a focus on continuous improvement

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month