IT Networking & Data Center Officer

BASIC FUNCTION
Manages communication system infrastructure (network and voice)
Acts as administrator / 2nd line of support and provides technical services for problem determination and resolution for the communication system. Establishes and enforces procedures for proper usage of communication equipment. Provides input toward the bank's communication system architecture and strategic planning
Responsible for the implementation of new strategic communication facilities
WORK PERFORMED & MAJOR DUTIES
Responsible for implementation of communication system changes
Responsible for administration and development of network infrastructure services performed on data network devices such as core and edge routers and switches
Responsible for administration of voice and telecommunication systems, including (CCM, Unity, PRI, Recording System), and their integration with Bank-International entities
Responsible for communication system asset management, including devices and components inventory, related documentation, technical specifications, and configuration backup and recovery
Responsible for investigating network status to prevent downtime and performing troubleshooting as required to optimize network performance and cost-effectiveness
Responsible for daily communication system support tasks (activity monitoring, end-system modifications) and ensuring adequate performance in problem analysis and fault resolution using monitoring programs and tools
Establishes and implements network security policies, procedures, and standards to comply with industry information security standards and adhere to BankGroup policies
Analyzes communication system logs to identify hardware, software, and security issues and provides mitigation mechanisms
Identifies and rectifies, as far as possible, any faults (hardware/software) in the communication system and acts as the last resort before reporting to maintenance/support providers
Manages reports regularly, discussing the effectiveness of telecommunication and security infrastructure and proposing possible future strategies
Oversees new and existing equipment, including hardware and software upgrades
Manages network performance analysis and application usage, and plans for growth and increased communication system capacity. Ensures resources are used efficiently and do not exceed available limits
Undertakes necessary research and training to gain thorough knowledge of relevant security and communication trends and technologies
Performs any other related duties as assigned

Requirements

WORK CONTACTS
Frequent contact with immediate associates and hardware, database, and system software vendors
Occasional contact with users
The nature of contacts involves receiving and providing information that requires knowledge of the subject matter to solve problems
MINIMUM REQUIREMENTS (EDUCATION - EXPERIENCE - SKILLS)
University graduate in a scientific discipline or equivalent
2-4 years of experience in relevant work
Good knowledge of managing communication system infrastructure (routing and switching)
Good command of English and Arabic languages

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