IT Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

IT Officer

Role Purpose

Implementation of a single country project or programme funded by British Council To provide the IT support to BC staff to ensure that the IT services meet operational needs, corporate standards and service level agreements.

Main accountabilities but not limited to the following:

Computers, servers, and infrastructure

• Provide help desk support for BC staff (hardware, software, and peripherals).
• Troubleshoot network connectivity problems.
• Maintain wiring of users desks and organizing cables of network cabinets and desks.
Apply a regular cleaning plan of IT devices.

Inventory system:

• Maintain the inventory system updated and keep tracking of items input and output.
Report the stock status of consumables and spare devices to IT Manager.

Procurement

• Provide technical specifications of IT items.
• Follow up the paper cycle of procurement to ensure that the good is received and payment is settled.
Test new purchased items or repaired items.

Global Service Desk ‘’GSD’’, and Service-Now

• Respond, update, and track incident assigned througn Service-Now Web application.
Guide the users report incidents to GSD as the first-line supoort provider.

Meeting rooms and reception screens

• Perform regular check on IT devices and services inside each meeting rooms.
Maintain screen cables and connectivity.

Teaching Center support

• Ensure the projectors, Interactive Board (IWB), and othe IT equipment in the classrooms are operational for the teaching staff.
Contribute to the dedicated IT support provided the Teaching Center staffroom and classrooms according to a shift based schedule.

Compliance

• Support the IT Manager and other IT Officers to make sure that the Council’s IT policies and standards are adhered to.
Assist with the repair and disposal of computer equipment and storage of spares in line with Council standards

Requirements of the role:

• First degree or equivalent in a relevant field
• Relevant IT certificate
• Fluent in English and Arabic - Spoken and Written
• At least 2 years of IT experience.
• Network cabling and devices
• Help desk
• Windows 10
• Microsoft office applications
• Audi-visual systems
Firewalls administration

Desirable:

• Windows 11
• Server administration
Database management

Closing Date: Applications will close at 23:59 on 20 October 2025 South Africa Time / 22:59 UK Time

You must have the legal right to work in the country at the time of application.

Important Information:

Department: Education

Contract Duration: One (1) Year fixed term (renewable)
Pay band: 4

Gross Monthly salary : EGP 13,333.33
Location: Cairo, Egypt

Requirements:
Please note that candidates must have the pre-existing, legal right to work in Egypt.

Mobility / relocation / visa sponsoring support will not be provided.

British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org