IT Officer

• IT Support & Troubleshooting: Serve as the first point of contact for staff, diagnosing and resolving hardware, software, network, and peripheral issues (e.g., printers, scanners, mobile devices). This can involve both on-site and remote assistance.
• System Administration & Maintenance:
• Install, configure, and maintain computer hardware, operating systems (Windows, Linux, macOS), and software applications.
• Manage user accounts, permissions, and access controls within systems like Active Directory and specific industry software (e.g., LIMS - Laboratory Information Management Systems, Openlab).
• Monitor system performance, perform regular maintenance, and implement updates and security patches to ensure reliability and minimize downtime.
• Network Management & Security: Administer network devices (routers, switches, firewalls, VPNs) and monitor network traffic. Implement and monitor security measures to protect sensitive data and systems from cyber threats, which is critical in an industry susceptible to data leakage.
• Data Management & Disaster Recovery: Manage daily data backups and develop automated backup and disaster recovery plans to ensure data integrity and business continuity.
• Compliance & Documentation:
• Ensure all IT operations, systems, and data handling comply with relevant regulatory requirements such as GMP, FDA guidelines, and data protection acts (e.g., GDPR).
• Maintain accurate inventory records of all IT hardware and software assets.
• Create and maintain comprehensive documentation, including IT policies, standard operating procedures (SOPs), and troubleshooting guides.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person