IT Officer

Role overview

The IT Officer is responsible for ensuring that all information technology systems and infrastructure within the school function reliably, securely, and effectively on a day-to-day basis. This is a hands-on operational role, central to the smooth running of teaching, learning, and school operations in a newly opened environment.

As a startup school, the role combines direct technical support with coordination and liaison across the wider SEK network and external providers. The IT Officer will be the sole onsite IT professional , working closely with school leadership, teaching staff, and regional IT expertise.

Key responsibilities

Core IT operations and support

• Ensure the reliable functioning and maintenance of all IT infrastructure, including networks, WiFi, servers, interactive whiteboards, printers, and shared devices
• Configure, manage, and support staff laptops (Windows environment) and ensure students’ devices are able to connect securely and effectively to school systems
• Act as the first point of contact for all hardware and software issues reported by staff, providing timely troubleshooting and resolution
• Provide inclassroom and lessontime support when technology issues arise
• Support the use of schoolprovided iPads for younger students and connectivity for BYOD environments in upper years
• Manage educational platforms, including user support and data administration.
  
  

Platforms, systems, and access

• Set up, administer, and maintain Microsoft 365 accounts, permissions, and access protocols
• Support the technical setup of core school platforms, including:
• learning management systems (LMS)
• student information systems (MIS/SIS)
• assessment platforms
• safeguarding, filtering, and contentcontrol tools
• Ensure that all staff and students have appropriate access levels, configurations, and protections in place
  
  

Safeguarding, security, and compliance (technical aspects)

• Implement and maintain all technical aspects of online safeguarding, including filtering, monitoring, and access controls
• Support the school in meeting cybersecurity, data protection, and filemanagement expectations, in alignment with SEK group standards
• Enforce password, access, and deviceuse protocols as defined by school and group policy
  
  

Collaboration and coordination

• Work closely with the school’s academic and leadership teams, particularly where technology intersects with teaching and learning
• Liaise with the SEK regional IT lead and the IT officer at the sister school, adopting shared systems, practices, and configurations
• Escalate complex issues appropriately and coordinate technical resolutions, repairs, and replacements when required
• Collaborate with project, operations, or external providers as needed to ensure continuity of service
  
  

Preopening and startup phase

• Be in post by May 2026 to support the school’s preopening phase
• Support the preparation, configuration, and testing of IT systems ahead of opening, building on the established model of the sister school
• Assist with testing, piloting, and validating systems before students and staff are fully on site
• Contribute to the creation and maintenance of clear internal procedures and documentation for IT systems and support
  
  

Experience, skills, And attributes

• Strong practical experience in IT support, systems administration, or technical operations (school experience desirable but not essential)
• Confidence working in a mixeddevice environment (Windows, iPads, BYOD)
• Experience administering user accounts, permissions, and access within a Microsoftbased environment
• Strong problemsolving skills and a calm, solutionsfocused approach under pressure
• Able to communicate clearly and effectively with nontechnical colleagues
• Comfortable working independently while collaborating within a wider network
• Highly organised, adaptable, and comfortable operating in a developing, startup environment
• Nativelevel or very strong proficiency in English is essential
• Ability to communicate in Arabic is a significant advantage
  
  

Why join us?

• A rare opportunity to build and stabilise IT systems from the ground up in a new international school
• Work within a supportive SEK network with access to shared expertise and established models
• A handson role with real impact on daily school life and teaching quality
• An exceptional working environment in a purposedesigned school within a unique community