IT Onboarding Specialist

Core Responsibilities

Verify, test, and document credentials for agency tools, including:

• AMS systems
• Carrier portals
• Email accounts

Create, update, and maintain records in Keeper (login repository).

Create, organize, and manage Microsoft Teams group chats for internal teams.

Set up and manage Multi-Factor Authentication (MFA) for agent access across platforms.

Ensure all required software tools and systems are properly accessible to agents.

Perform internal coordination with the onboarding and operations teams (no client communication required).

Track completion of setup milestones and report progress to internal supervisors.

Required Skills & Qualifications

Strong understanding of credential management and MFA setup.

Experience with agency tools (AMS, carrier portals, communication tools).

Proficiency with Microsoft Teams and Microsoft 365 environment.

Familiarity with password management platforms (Keeper or similar).

High attention to detail and strong organizational skills.

Ability to follow structured onboarding processes and checklists.

Basic troubleshooting skills for access and login issues.

Ability to work efficiently with internal teams and handle multiple onboarding tasks simultaneously.

Strong written communication for internal updates and documentation.

Comfortable working in a fast-paced, process-driven environment.

Job Type: Full-time

Pay: Rs80,000.00 per month

Application Question(s):

• Are you willing to work in the night shift (6 PM to 3 AM Pakistan Standard Time) Monday to Friday?
• Office is located in NASTP, OId Airport Road, Chaklala Cantt, Rawalpindi. Are you willing to commute to this location? (This is a fully on-site role)
• The salary for this position is fixed PKR 80,000. Are you willing to work on this figure?

Education:

• Bachelor's (Preferred)

Work Location: In person