IT Operation Support and Services Senior Specialist

An emerging trusted partner of OEMs, Martur Fompak International manufactures and supplies high-quality seating systems, vehicle interiors and automotive textiles. With 30 plants, 5 R&D Centers, and 7 Engineering Design offices around the globe, we further bolster our success in customer satisfaction and progress in international expansion by leading projects across a wide spectrum ranging from design to production and delivery of key cockpit products with a vision for reshaping mobility.

Inspired by our core values, we strive to provide an agile and engaging work environment that fosters innovation, leadership, and lifelong learning.

So, are you ready for a fresh challenge in a fast-growing company? Do you want to work in a multicultural environment in the automotive industry? If your answer is yes, join us now.

Qualifications

Education & Experience

• Master’s degree in Information Technology, Computer Science, or related field.
• 5–8 years of progressive experience in IT operations and end-user support, preferably within manufacturing or automotive environments.
• Proven experience in managing IT infrastructure, including hardware and network systems.
• Hands-on involvement in IT compliance and information security practices; experience with ISO/IEC 27001 certification processes preferred.
• Strong background in network systems management and troubleshooting (firewalls, switches, routers, LAN/WAN/WLAN, structured cabling, and network monitoring tools).
• Fluency in English (written & spoken); French at a professional working level is an asset.

Technical Skills

• Windows Server administration (Active Directory, DNS, DHCP, GPO, user access management).
• Endpoint management (laptops, desktops, PDAs, endpoint protection & antivirus solutions).
• Experience with backup and storage systems (Veeam, Dell EMC).
• Installation and commissioning of IT hardware (servers, network devices, workstations, peripherals).
• Network troubleshooting & configuration: LAN/WAN, TCP/IP, switches, routers, firewalls (basic configuration & diagnostics).
• VPN & remote access support.
• Wi-Fi infrastructure management, preferably Cisco solutions.
• Print server and peripheral device management.
• Experience with IT ticketing/helpdesk systems; SLA & KPI monitoring/reporting.
• Root cause analysis & escalation processes.
• Familiarity with system/network monitoring tools.
• Strong troubleshooting ability across hardware, OS, network environments & MS Office applications.
• Experience with remote support tools (TeamViewer, AnyDesk, RDP).
• Basic cybersecurity knowledge aligned with ISO/IEC 27001 controls.

Soft Skills

• Excellent communication & stakeholder management skills.
• Ability to work under pressure and prioritize effectively.
• Analytical, detail-oriented, proactive, and customer-focused approach.
• Team player capable of working independently when required.

Certifications (Preferred)

• Microsoft Certifications (MCSA, MS365).
• CCNA, CompTIA, or equivalent.
• SAP user or system support experience (optional).

Job Description

• Provide advanced technical support to end-users, production environments, and IT infrastructure at our Kütahya facility, ensuring business continuity and minimal operational disruption.
• Proactively monitor, manage, and maintain IT systems, networks, hardware, software, and communication infrastructure to ensure high performance and availability.
• Work closely with production and operational teams to diagnose and resolve issues impacting manufacturing and delivery processes.
• Collaborate with global/regional IT teams and external vendors to handle complex cases and ensure long-term, sustainable solutions.
• Support core IT service delivery processes (asset management, updates, backups, license management).
• Manage service requests and incidents through ITSM tools, ensuring timely resolution and user satisfaction.
• Participate in internal/external audits and contribute to IT compliance efforts (ISO 27001, IATF 16949).
• Assist in developing and maintaining technical documentation, SOPs, and internal knowledge bases.
• Lead or support local IT initiatives such as infrastructure upgrades, hardware rollouts, and digitalization projects.
• Provide guidance, training, and mentorship to users and junior IT colleagues, promoting IT best practices and operational excellence.

Additional Information

Our Vision

Reshaping mobility with responsible solutions.

Our Mission

As an innovative strategic partner, we supply the highest standards of services through sustainable and accessible cockpit systems.

Diversity in our workforce brings a range of experiences, ideas, and perspectives that enable us to create a more inclusive culture for all. We place great importance on making objective decisions during recruitment, development and promotion of employees, based on their qualifications and skills. We promote an inclusive working environment where everyone is valued for their contribution.

If you share these values and wish to work with us towards a more sustainable future, we look forward to your application.