IT Operations and Asset Management Specialist

Position Objectives:

• Develop and implement comprehensive frameworks for IT Operations Management and IT Asset Management to enhance service reliability, operational efficiency, and asset control.
• Ensures real-time monitoring, automated alerting, and proactive issue resolution aligned with industry best practices.
• Oversees the full lifecycle of IT assets, ensuring compliance, optimization of costs, and proper governance.
• Design the IT Analytics Solution (ITAS) to enable data-driven decision-making across ITSM, ITOM, and ITAM domains.
• Ensures seamless integration of operations, asset insights, and analytics for improved service delivery.

Job Description & Responsibilities:

• Develop and maintain the ITOM framework, including monitoring, alerting, event correlation, and automation workflows.
• Implement proactive operational practices to reduce downtime and enhance service performance.
• Build a complete ITAM framework overseeing asset lifecycle stages—procurement, onboarding, utilization, maintenance, and retirement.
• Establish policies for asset compliance, governance, licensing, warranty tracking, and audit readiness.
• Design and implement the IT Analytics Solution (ITAS) to provide unified dashboards and insights across ITSM, ITOM, and ITAM.
• Integrate monitoring tools, CMDB data, and asset repositories to support accurate operational visibility.
• Conduct root cause analysis using operational and asset data, recommending preventive actions.
• Collaborate with ITSM, NOC, SOC, and procurement teams to align processes and enhance cross-domain efficiencies.
• Optimize asset utilization and cost control by analyzing consumption, contracts, and lifecycle patterns.
• Develop SOPs, workflows, and governance models for ITOM, ITAM, and ITAS functions.
• Support tool evaluation and implementation (e.g., ServiceNow ITOM/ITAM, BMC, SolarWinds, ManageEngine).
• Provide training and knowledge transfer on monitoring practices, asset governance, and analytics capabilities.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Experience: Minimum 8+ years in IT Operations, Asset Management, or infrastructure governance roles.
• Strong knowledge of ITOM and ITAM concepts, frameworks, and automation practices.
• Experience with monitoring platforms (e.g., SolarWinds, Dynatrace, Zabbix, Nagios) and asset management tools.
• Hands-on experience designing workflows and lifecycle processes for IT assets.
• Knowledge of CMDB structures, discovery tools, and integration methods.
• Experience building analytics dashboards using BI or IT analytics platforms.
• Strong skills in documentation, governance, and process standardization.
• Certifications such as ITIL, ServiceNow ITAM/ITOM, or related credentials are preferred.
• Excellent command of English, with Arabic proficiency considered an added advantage.