Riders Capacity Management Manager

Job Responsibilities :

1. Demand Forecasting & Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans.

2. Rider Supply & Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots.

3. Real-Time Monitoring & Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area .

4. Strategy & Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements.

5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks.

Job Requirements :

1. Bachelor degree or above, major in data, operation, logistics or supply chain management is preferred.

2. At least 3 years of relevant experience in scheduling, supply and demand management, etc., preferred rider platform or logistics experience

3. Proficient in using tabs, SQL and other tools, with strong data analysis and problem-solving skills

4. Good communication and collaboration skills, with the ability to multi-task and cross-departmental collaborative promotion

5. Sensitive to details, able to quickly make judgments and adjustments in stressful environments