IT Operations Expert

Position Overview

Job Description

The IT Operations Expert will be responsible for managing day-to-day IT Operations. The role requires strong familiarity with IT fields and core/critical systems, using Active Directory, Microsoft 365 portal, SharePoint, Microsoft Exchange, and ManageEngine Endpoint Central for patch management, ensuring smooth business operations and compliance with organizational standards.

Key Responsibilities

• Effectively utilize IT management tools (e.g., Jira Service Management, Jira Software, Microsoft 365 Admin Center).
• Oversee and optimize access management and workflow configurations within Jira Service Management and Jira Software.
• Point of contact for the SOC team when they report.
• Point of contact for Patch Management vulnerabilities.
• Administration of Active Directory security and operations
• Administration of the Microsoft 365 portal.
• Administration of MS SharePoint.
• Administration of MS Exchange.
• Administration of ManageEngine EndPoint Centerl " Patch Management"
• Administration of Jira Service Management ( ticketing system).
• Administration of MDM – Intune.
• Manage Office Automation initiatives.
  
  

Job Requirements

• Bachelor’s degree in Information Technology, or Management Information system, or a similar qualification.
• 5-7 years of experience in IT operations.
• Strong analytical and problem-solving skills.
• Good communication and reporting skills.
• Accuracy and detail oriented.