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IT Operations & Helpdesk Specialist

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Responsibilities:

  • Support day-to-day IT operations, ensuring system availability and performance.
  • Maintain user accounts, access permissions, and adherence to IT security protocols.
  • Support in hardware and software inventory, ensuring timely updates and replacements.
  • Collaborate with infrastructure and cybersecurity teams to implement system enhancements.
  • Conduct regular checks on system logs and ensure data backup and recovery procedures are executed properly.
  • Receive, log, and prioritize IT support tickets based on severity and impact.
  • Provide Level 1 technical support, diagnosing and resolving basic hardware, software, and network issues.
  • Document incidents, troubleshooting steps, and resolutions for knowledge sharing.
  • Support in Conduct end-user training sessions to promote awareness of IT systems and tools.
  • Track and analyse support requests to identify recurring issues and propose preventive measures.
  • Participate in IT audits and provide required documentation.
  • Contribute to service improvement initiatives aimed at reducing downtime and enhancing user satisfaction.


Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 0-2 years of experience in IT operations or helpdesk roles.
  • Experience supporting multi-site or corporate environments is an advantage.


Skills and Competencies:

  • IT Operations & Infrastructure Support
  • User Support & Troubleshooting
  • Network Administration Basics
  • Hardware & Software Management
  • System Monitoring & Reporting

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