IT Operations Lead

Mopa, India

Experience- 7+ years

Job brief:

We are looking for an Operations Lead who can play crucial role in developing and implementing operational strategies, managing teams, and ensuring compliance with company policies. This involves analysing performance data, identifying areas for improvement, and leading initiatives to streamline workflows and reduce costs.

Key Responsibilities:

Developing and Implementing Strategies:

Creating and executing operational strategies to achieve business objectives, including process improvements and workflow optimization.

Overseeing Daily Operations:

Ensuring the smooth and efficient execution of daily tasks and activities, maintaining high standards of productivity and quality.

Managing Teams:

Leading, mentoring, and motivating team members, fostering a collaborative and high-performing work environment.

Monitoring and Analyzing Performance:

Tracking key performance indicators (KPIs), analyzing data, and identifying areas for improvement in operational efficiency and effectiveness.

Ensuring Compliance:

Ensuring adherence to company policies, safety regulations, and legal requirements.

Cross-Functional Collaboration:

Working with other departments to achieve strategic goals, ensuring alignment and integration of operations with other business functions.

Process Improvement:

Identifying operational inefficiencies and implementing strategies to streamline processes, reduce costs, and improve overall performance.

Budget Management:

Managing operational budgets, allocating resources effectively, and ensuring cost-effectiveness.

Reporting:

Preparing and presenting reports on operational performance, highlighting key metrics and trends.

Customer Issue Resolution:

Addressing customer inquiries and resolving issues in a timely and effective manner.

Key Skills:

Leadership:

· Ability to lead and motivate teams, inspire performance, and foster a positive work environment.

Problem-Solving:

· Strong analytical and problem-solving skills to identify issues and develop effective solutions.

Communication:

· Excellent written and verbal communication skills to interact with various stakeholders, including team members, executives, and other departments.

Organizational Skills:

· Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

Technical Proficiency:

· Understanding of relevant tools and technologies used in operations management.

Financial Acumen:

· Understanding of budgeting and financial management principles.

Qualifications:

Bachelor's degree in a relevant field (e.g., Business Administration, Operations Management).

Proven experience in operations management, with a track record of successfully leading teams and driving results.

Strong understanding of operational processes, best practices, and relevant technologies.

The Operations Lead role is vital for ensuring operational excellence and contributing to the overall success of the organization. This position requires a combination of strong leadership, analytical, and technical skills, as well as a deep understanding of business operations.

Manage vendor relationships, including negotiating contracts and ensuring vendors meet quality and delivery standards.
Monitor inventory levels and supply chain operations to ensure uninterrupted service and product availability.
Lead and support continuous improvement initiatives, including the integration of new technologies and systems.
Resolve operational problems, addressing delays and potential cost overruns.
Facilitate communication and cooperation within and between departments to foster a collaborative work environment

Working Experience and Qualification

Bachelor’s degree in any Field or a related field. Preferred is PGDBM.
Proven experience in operations management, ideally within a similar industry.
Strong leadership and team management skills, with the ability to motivate and guide a team.
Excellent analytical, problem-solving, and decision-making capabilities.
Proficiency in operations-specific software, as well as Microsoft Office Suite.
Outstanding communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Application Question(s):