Operations Manager

We are hiring an Operations Manager to oversee day-to-day operations and ensure the smooth functioning of the Ikramia platform. You will be responsible for process optimization, merchant onboarding, customer support, and cross-team coordination .

• Manage daily platform operations and ensure smooth service delivery.
• Oversee merchant onboarding and provide guidance to new clients.
• Work closely with the marketing and development teams to improve the platform.
• Develop and monitor operational KPIs to measure success and efficiency.
• Resolve escalated issues from merchants and customers quickly and effectively.
• Prepare weekly performance and progress reports for the leadership team.

• Bachelor’s degree in Business Administration, Operations, or related fields.
• Minimum 2–3 years of experience in operations management or startup environments.
• Strong problem-solving, planning, and organizational skills.
• Knowledge of SaaS operations or customer success management is a plus.
• Excellent communication skills in English and Arabic .

• Be part of a high-growth startup shaping the future of employee engagement.
• Competitive salary + performance incentives.
• Opportunity to lead and build the operations team .
• Work closely with the founder and executive team on strategic decisions.