IT Operations Manager

About Apollo

Apollo Information Systems operates through two related but distinct businesses: Apollo, a cybersecurity services company and value-added reseller (VAR), and iCOUNTER, a predictive cyber risk intelligence business. We are a dynamic and fast-growing company that recently secured a series A investment, led by Syn Ventures, for our expansion.

Apollo works with clients to cost effectively elevate their cybersecurity posture. We offer comprehensive cybersecurity capabilities across three pillars: Plan (assessments, strategy, vCISO services), Build (implementation, architecture, training), and Run (24/7 SOC operations, managed detection and response, our Apollo Unified Cyber Platform, and more). Our primary markets include state agencies, counties, large cities, and higher education institutions, with a growing

Our Culture

We are growing rapidly and have significant expansion plans and growth capital. We foster a collaborative environment where deep cybersecurity expertise meets business acumen, enabling our professionals to solve complex security challenges while building lasting client partnerships. We pride ourselves on our integrity and ethics. You’ll find smart, professional, mission-driven, hardworking, genuinely kind and good colleagues here.

We primarily work remotely but have hubs in Denver and Dallas.

Position Overview:

Apollo is seeking a Technical Operations Manager to lead the architecture, integration, and management of all technology platforms that enable our internal operations and customer service delivery. This role is responsible for the complete technology ecosystem—spanning infrastructure, applications, and service platforms —and for ensuring that Apollo’s Professional Services (PS) and Managed Security Services (MSSP) technologies operate seamlessly and deliver excellence every time.

The Technical Operations Manager is both an Operational strategist (70%) and a hands-on I.T. Manager (30%). Someone who understands complex systems, drives unification across tools, and ensures every platform contributes to an efficient, reliable, and consistent customer experience.

Key Responsibilities:

• Oversee and maintain all core IT systems including Microsoft 365, Entra ID, Azure, and AWS environments.

• Manage security, performance, scalability, and integration across Apollo’s operational and service delivery platforms.

• Define and maintain architecture standards ensuring high availability, security, and efficiency across all systems.
• Develop automation and integration strategies to unify disparate systems into a single, cohesive service delivery platform.
• Own and manage all technologies that power Apollo’s PS and MSSP services, including:

• • Security and Service Platforms: Guardz, Stellar Cyber, Horizon3ai, Command Zero, Orca, Auvik, Cytex, Tenable, Sevco, RunZero, Blindspot (Setup and Event), Duo, Exabeam, Exabeam TOG, SentinelOne, Ping Castle, Phishing Box, Kape, SpyCloud, and V3 Security (Minerva).

• Overhead and Enablement Tools:

• • Pager Duty, Apollo Answering System, Jira, Pluralsight, Cybrary, SendGrid, Cloud Coach, and Service Cloud.

• Centralizing and integrating toolsets to streamline visibility, response, and analytics across service lines.
• Managing vendor relationships, licensing, renewals, and optimization across all tools.
• Collaborating with security, engineering, and delivery teams to align tool capabilities with operational requirements.
• Lead end-user support, help desk operations, and device management for all Apollo personnel.
• Work with Apollo SOC to ensure reliable and secure endpoint management, identity management, and remote support operations.
• Maintain business continuity through robust backup, recovery, and redundancy strategies.
• Design and implement workflows that unify data and process flow across all systems and platforms.
• Partner with service delivery leaders to translate operational needs into platform solutions.
• Define standards, policies, and documentation for system management, configuration, and change control.
• Ensure alignment with compliance requirements (including CJIS, SOC 2).

• Champion a culture of operational excellence, collaboration, and innovation.

Qualifications

Required

• 7+ years of experience managing IT operations, cloud infrastructure, and platform integration.

• Deep hands-on expertise in M365, Entra ID, Azure, and AWS ecosystems.

• Proven experience managing complex environments across multiple cybersecurity and IT platforms.

• Strong understanding of MSSP or professional services delivery operations.

• Experience with automation, APIs, and workflow integrations (e.g., Power Automate, Service Cloud, Jira).

• Excellent leadership, communication, and problem-solving skills.

• Strong vendor management, budgeting, and technical project management capabilities.

Expectations:

By 3 months

• Be familiar with tech stack and own IT support and provisioning

• Make recommendations to cross functional teams and begin to implement automations and change management

Within 6 months

• Provide Reliable, efficient, and secure infrastructure that supports every team member.

• Measurable improvement in delivery efficiency, service visibility, and customer experience.

• Have a deep understand of environment and continue to make improvements to systems

At 1 year

• Assist with Unified service delivery platform with seamless integration across PS and MSSP tools.

• Responsible for development and implementation of company wide AI strategy and policy

• Ensure consistent, predictable operations that enable Apollo to deliver with excellence 100% of the time.

Company Values

We have created a fantastic corporate culture – our values drive our behaviors. Here are the expectations:

• Passion for cybersecurity and a commitment to maintaining the highest standards of security.

• Eagerness to learn and stay current with evolving cybersecurity trends.

• Strong attention to detail and the ability to work under pressure.

• Ability to work collaboratively in a fast-paced, team-oriented environment.

• Integrity is paramount; honesty is a core value at Apollo.

Apollo/iCOUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Apollo/iCOUNTER provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.